Dallas Contact Center Representative

2 weeks ago

Dallas, Texas, United States MCI Careers Full time
Job Title: Dallas Contact Center Representative

We are seeking a highly motivated and customer-focused individual to join our team as a Contact Center Representative in Dallas. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:
  • Handle inbound and outbound customer calls, emails, and chats in a courteous and professional manner
  • Provide accurate and timely information to customers, resolving issues and answering questions to their satisfaction
  • Work collaboratively with internal teams to resolve customer issues and improve overall customer experience
  • Meet or exceed performance metrics, including first call resolution, customer satisfaction, and sales targets
  • Participate in ongoing training and development to improve skills and knowledge
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • Excellent communication and interpersonal skills, with ability to work effectively with diverse customer base
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines
  • Basic computer skills, including proficiency in Microsoft Office and customer relationship management software
  • Availability to work a variety of shifts, including evenings, weekends, and holidays
What We Offer:
  • Competitive hourly rate and opportunities for overtime pay
  • Comprehensive benefits package, including medical, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Opportunities for career advancement and professional growth
  • A dynamic and supportive work environment, with a focus on teamwork and customer satisfaction

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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