Housekeeping Team Lead

3 weeks ago

Donnelly Idaho, United States Tamarack Resort Full time
Job Summary

A Housekeeping Team Lead is responsible for overseeing and managing the daily tasks and responsibilities of room attendants and house attendants in their assigned housekeeping areas throughout the property. They serve as a point of contact when the Manager and/or Supervisor is not available.

Key Responsibilities
  • Assist teams with all cleaning duties, per their assigned team, and ensure units are ready for inspection.
  • Assist with inspections, as needed, by following housekeeping standards set forth.
  • Provide Tamarack Homes guests a lodging unit that is clean, sanitary and welcoming.
  • Work with business/department leadership and team members to ensure the effectiveness and overall success of the department.
Responsibilities
  • Responsible for working all scheduled shifts.
  • Ensure the safe keeping of Guest's Personal Property while working within their lodging unit by showing Integrity and Honesty at all times.
  • Cleaning of Homes and Condos to include: making beds, cleaning bathrooms and kitchens, scrubbing floors, spotting carpets, cleaning fireplaces, vacuuming all living areas, sweeping, mopping, dusting, spot cleaning windows, cleaning outside patio areas and barbeques, hot tubs and checking outside and garage trash areas.
  • Maintain Tamarack Resort standard of quality and cleanliness in all units assigned.
  • Maintain a housekeeping caddy and/or vehicle and return it daily to the housekeeping storage area. The caddy and vehicle must be left in a 'tidy and stocked state' to be used immediately the following day.
  • Understand and abide by all Tamarack policies, procedures, and safety regulations.
  • Provide all housekeeping department employees with required training and supervision to carry out their duties effectively.
  • Leads housekeeping team(s) to ensure timely and necessary cleanings.
  • Provide the environment for a great guest experience.
  • Evaluate the efficiency of all housekeeping tasks.
  • Ensure that all activities in the resort are completed in a timely manner.
  • Ensure that all equipment used in the cleaning process are safe and well maintained, working properly and operating at optimum levels.
  • Work closely with other departments such as maintenance, security, and front desk.
  • Provide a service with exceptional customer satisfaction standards.
  • Ensure that all activities are completed in the assigned area of responsibilities.
  • Ensure all housekeeping procedures are followed correctly.
  • Communicate with management to ensure proper planning so that all employees are assigned duties, in a fair and just manner.
  • Other tasks as assigned.
Qualifications
  • Must possess a professional presentation.
  • Strong interpersonal and problem-solving abilities.
  • Highly responsible & reliable.
  • Ability to work well under pressure in a fast-paced environment.
  • Ability to work cohesively with fellow colleagues as part of a team.
  • Ability to focus attention on guest needs, remaining calm, and courteous at all times.
  • Adaptability to changes in work environment and able to deal with frequent changes, delays, or unexpected events.
  • Must be able to stand/walk for long periods.
  • Must enjoy working and interacting with the public- including phone interactions.
  • Ability to multi task.
  • Ability to lift, push, pull and carry a minimum weight of approximately 30lbs.
  • Ability to stand or sit for long periods of time.
  • Ability to work in confined spaces.
  • Ability to work in fluctuating temperatures.

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