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Guest Services Ambassador

2 months ago


Burlington, Vermont, United States Jones Lang LaSalle IP, Inc. Full time
About the Role

We are seeking a highly skilled Guest Services Receptionist to join our team at Jones Lang LaSalle IP, Inc. This is a unique opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service and creating memorable experiences for our clients and guests.

Key Responsibilities
  • Welcome and assist guests, visitors, and employees in a professional and friendly manner.
  • Provide information and wayfinding for the campus, services, and activities.
  • Act as a central point of contact for the front desk, lobby, and common areas.
  • Execute the badging process for employees, visitors, and third-party providers.
  • Process mail, incoming and outgoing, and other deliveries.
  • Collaborate with teams to anticipate needs, identify issues, and deliver creative solutions.
  • Work across teams to communicate and prepare for meetings and events.
  • Create work orders for custodial, maintenance, safety, and security concerns.
  • Identify potential risks and escalate as necessary.
Requirements
  • Minimum 1-2 years of previous customer service, security, or hospitality-related experience.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and prioritize while ensuring consistent and elevated guest experiences.
  • Working knowledge of Microsoft Office suite and information technology tools.
  • Ability to perform minimal physical activity.
What We Offer

We offer a comprehensive benefits package that prioritizes mental, physical, and emotional health, including:

  • 401(k) plan with matching company contributions.
  • Comprehensive medical, dental, and vision care.
  • Paid parental leave at 100% of salary.
  • Paid time off and company holidays.

We are an equal opportunity employer and are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation, please contact us at Accommodation Requests.