Current jobs related to VoIP Support Specialist - Richmond, Virginia - Avaya

  • VoIP System Administrator

    2 months ago

    Richmond, Virginia, United States Avaya Full time

    About the OpportunityWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Avaya. As a Technical Support Specialist, you will be responsible for providing daily onsite support to our customers, answering calls from end users and system administrators, and troubleshooting phone features and application issues.**Key...

  • Technical Support Specialist

    3 weeks ago

    Richmond, Virginia, United States Avaya Full time

    About the OpportunityWe are seeking a highly skilled Technical Specialist to join our team at Avaya. As a Technical Specialist, you will be responsible for providing daily onsite support to our customers, answering calls from the help desk, and troubleshooting technical issues with the VoIP phone system.You will work closely with our team to resolve issues...

  • Technical Support Specialist

    1 month ago

    Richmond, Virginia, United States Avaya Full time

    About the OpportunityWe are seeking a highly skilled Technical Specialist to join our team at Avaya. As a Technical Specialist, you will be responsible for providing daily onsite support to our customers, answering calls from the help desk, and troubleshooting technical issues with the VoIP phone system.Key Responsibilities:Provide daily onsite support to...

  • Technical Support Specialist

    2 months ago

    Richmond, Virginia, United States Avaya Full time

    About the OpportunityWe are seeking a highly skilled and experienced Technical Support Specialist to join our team at Avaya. As a Technical Support Specialist, you will be responsible for providing daily onsite support to our customers, answering calls from end users and system administrators, and troubleshooting phone features and application issues.**Key...

  • IT Support Specialist

    2 weeks ago

    Richmond, Virginia, United States Jobot Full time

    Job SummaryWe are seeking a skilled IT Help Desk Technician to join our team at Jobot. As a key member of our IT department, you will be responsible for providing technical support and troubleshooting for our customers, ensuring that their computer systems, hardware, and software are running smoothly.Key ResponsibilitiesTechnology Support and...

  • IT Support Specialist

    2 weeks ago

    Richmond, Virginia, United States Jobot Full time

    Job DetailsWe are seeking a skilled IT help desk technician to join our team at Jobot. As a key member of our technology support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Technology Support and Troubleshooting:Evaluate, Enhance, and Create Processes:Advanced...

  • IT Support Specialist

    4 weeks ago

    Richmond, Virginia, United States Jobot Full time

    Job SummaryWe are seeking a skilled IT Help Desk Technician to join our team at Jobot. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary focus will be on troubleshooting and resolving technical issues related to computer systems, hardware, and...

  • IT Support Specialist

    1 month ago

    Richmond, Virginia, United States Jobot Full time

    Job Title: IT EngineerJobot is seeking a skilled IT Engineer to join our team. As an IT Engineer, you will be responsible for providing technical support and troubleshooting for our computer systems, hardware, and software.Key Responsibilities:Evaluate, enhance, and create processes to improve the efficiency of technology support.Provide advanced...

  • Primary Care Nurse Specialist

    2 months ago

    Richmond, Virginia, United States Specialist Office Full time

    Job SummaryWe are seeking a highly skilled and experienced Primary Care Nurse Specialist to join our team at Specialist Office. As a key member of our healthcare team, you will be responsible for providing high-quality patient care and support to our patients.Key ResponsibilitiesSupport the Healthcare TeamProvide clinical and administrative assistance to...

  • Patient Care Specialist

    3 weeks ago

    Richmond, Virginia, United States Senior Living Recruiting Specialist Full time

    About the RoleWe are seeking an experienced and compassionate Patient Care Specialist to join our team at Senior Living Recruiting Specialist. As a Patient Care Specialist, you will play a vital role in providing exceptional care and support to our residents, ensuring their physical, emotional, and social needs are met.Key ResponsibilitiesAssist residents...

  • Desktop Support Specialist

    3 weeks ago

    Richmond, Virginia, United States Estes Forwarding Worldwide Full time

    Job Title: Desktop Support SpecialistEstes Forwarding Worldwide (EFW) is a leading domestic and international freight forwarder in the United States, providing customized logistics and warehousing solutions for clients around the world and across all industries via air, ground, and ocean freight.A subsidiary of Estes Express Lines with corporate located in...

  • Medical Care Coordinator

    2 months ago

    Richmond, Virginia, United States Specialist Office Full time

    Job SummaryWe are seeking a highly skilled and experienced Primary Care Nurse Specialist to join our team at Specialist Office. As a key member of our healthcare team, you will be responsible for providing high-quality patient care and support to our patients.Key ResponsibilitiesSupport the Physicians: Provide clinical and administrative assistance to our...

  • Network Infrastructure Specialist

    1 week ago

    Richmond, Virginia, United States Serigor Inc. Full time

    Job Title: Network AdministratorJob Description:Key Responsibilities:Install, configure, and support local area networks (LAN), wide area networks (WAN), and Internet systems.Maintain network hardware and software to ensure optimal performance.Monitor network availability and perform necessary maintenance to support network uptime.Supervise network support...

  • Licensed Practical Nurse LPN

    2 months ago

    Richmond, Virginia, United States Specialist Office Full time

    Job SummaryWe are seeking a highly skilled and experienced Primary Care Nurse Specialist to join our team at Specialist Office. As a key member of our healthcare team, you will be responsible for providing high-quality patient care and support to our patients.Key ResponsibilitiesSupport the Physicians: Provide clinical and administrative assistance to our...

  • Licensed Practical Nurse LPN

    4 weeks ago

    Richmond, Virginia, United States Specialist Office Full time

    Job DescriptionAt Specialist Office, we are seeking a skilled Licensed Practical Nurse LPN to join our team. As a key member of our primary care team, you will provide high-quality patient care and support our physicians in delivering exceptional medical services.Key Responsibilities:• Provide clinical and administrative support to our physicians• Obtain...

  • Licensed Practical Nurse LPN

    1 month ago

    Richmond, Virginia, United States Specialist Office Full time

    Job DescriptionAt Specialist Office, we are seeking a highly skilled Licensed Practical Nurse LPN to join our team. As a key member of our primary care team, you will provide exceptional patient care and support to our physicians.Key Responsibilities:Provide clinical and administrative assistance to physiciansObtain patient histories and medical...

  • Licensed Practical Nurse LPN

    2 weeks ago

    Richmond, Virginia, United States Specialist Office Full time

    Job OverviewWe are seeking a skilled Licensed Practical Nurse LPN to join our Specialist Office team. As a key member of our healthcare team, you will provide high-quality patient care and support our physicians in delivering exceptional medical services.Key ResponsibilitiesSupport physicians with clinical and administrative tasksProvide physical care and...

  • Licensed Practical Nurse LPN

    4 weeks ago

    Richmond, Virginia, United States Specialist Office Full time

    Job SummaryWe are seeking a skilled Licensed Practical Nurse (LPN) to join our team at Specialist Office. As a Primary Care Nurse, you will provide high-quality patient care and support to our physicians and patients.Key ResponsibilitiesProvide clinical and administrative assistance to physicians and patientsObtain patient histories and medical...

  • Travel Nurse RN Specialist

    2 weeks ago

    Richmond, Virginia, United States Healthcare Support Full time

    Job Title: Travel Nurse RN SpecialistHealthcare Support is seeking a skilled Travel Nurse RN Specialist to join their team in Richmond, Virginia.Job Description & RequirementsSpecialty: StepdownDiscipline: RNDuration: 13 weeks36 hours per weekShift: 12 hours, days, nights, flexibleEmployment Type: TravelPerks: • Up to $500 travel reimbursement paid out...

  • Support Specialist

    1 week ago

    Richmond, Virginia, United States UMFS Full time

    Job OverviewUMFS is seeking a dedicated Support Specialist to join our team in providing intensive residential treatment to youth with behavioral and emotional challenges. As a Support Specialist, you will play a vital role in creating a safe and supportive environment for our residents, promoting their emotional and behavioral growth, and helping them...

VoIP Support Specialist

2 months ago

Richmond, Virginia, United States Avaya Full time
ABOUT THE ROLE

As a VoIP Support Specialist, you will be responsible for delivering on-site assistance to clients as needed. Your primary duties will include responding to help desk inquiries from users and system administrators regarding the functionality of VoIP phone systems and reporting tools. You will conduct initial diagnostic assessments, address fundamental technical challenges, and offer user education and guidance. Your role will involve troubleshooting phone features and application-related issues, resolving problems within your authority, and advising users on the administration and security protocols for Avaya's hardware and software solutions.

For issues that cannot be resolved remotely, you will escalate them to the appropriate team for further action. You will monitor ticket statuses, communicate updates, and escalate concerns as necessary to ensure adherence to service level agreements (SLAs) and client expectations. Providing timely and precise information regarding the status of incidents or change requests to our clients is essential. A customer-centric approach and a positive attitude are crucial in this role.

ABOUT YOU

You are a collaborative team member with a strong desire to learn and advance. You possess the ability to deliver clear and concise support to clients regarding the operation of the VoIP phone system, along with best practice guidance for end users. Maintaining a solid understanding of the VoIP solution is essential. You can articulate technical issues to non-technical users and guide them through basic troubleshooting and resolution processes. Strong organizational and prioritization skills are vital, including proactive tracking of outstanding issues. Excellent written and verbal communication skills are necessary, particularly for remote support via technology and telephone. You will also be responsible for creating clear and accurate documentation of activities through trouble logs, ticketing systems, and email communications.

  • Education: Associate's Degree or equivalent with a minimum of 2 years of relevant experience.
  • Proficient in MS Office, Windows 2007, Email, Collaboration tools, and Internet navigation.
  • 2 years of experience in technical help desk support or a similar role.
  • Strong aptitude for technology and understanding of VoIP systems.
  • Familiarity with trouble ticket systems is preferred.
  • Industry certifications, particularly with Avaya Legacy (Nortel) or VoIP technology, are highly valued.
  • Experience in supporting IP data applications and end-user assistance.
  • Proficiency in Excel functions.
  • Proficiency in collaboration tools.
  • Exceptional communication skills.
  • Familiarity with telephony and/or contact center terminology and reporting.
  • No travel requirements outside the local area.
COMPENSATION

The salary range for this position is between $52,700.00 and $71,000, plus performance-related bonuses and benefits.

This range reflects the anticipated low and high end of the salary for this role. Additionally, this position is eligible for an annual bonus based on individual and company performance. Actual salaries will vary based on factors such as qualifications, skills, competencies, and location.

BENEFITS

Well-Being: Comprehensive health insurance plans, including medical, dental, and vision coverage for you and your family, along with wellness and employee assistance programs.

Recharge & Refuel: We encourage employees to utilize our generous time-off policy regularly to recharge in our dynamic work environment.

Continuous Learning: Enhance your skills with access to on-demand learning platforms and participate in programs that fully fund cultural immersion experiences abroad.

Growth & Development: Regular check-ins with leaders to help identify your career path and ensure your success.

Giving Back: Recognition for contributions to community causes and participation in our annual Month of Giving initiative.

FOOTER