Technical Support Specialist
1 week ago
We are seeking a skilled IT professional to join our team as a Level 3 Helpdesk Engineer. As a key member of our support team, you will be responsible for providing technical assistance and resolving complex issues.
About the RoleThis is a challenging opportunity for individuals with a strong background in IT support and problem-solving. You will work closely with our clients to identify and resolve technical issues, ensuring minimal downtime and maximum productivity.
In this role, you will be required to possess excellent communication skills, both written and verbal, to effectively interact with clients and internal stakeholders.
- Provide technical support and troubleshooting services to clients via phone, email, or chat
- Identify and resolve complex technical issues, escalating when necessary
- Collaborate with internal teams to ensure seamless service delivery
- Maintain accurate records of client interactions and issue resolutions
To succeed in this role, you will need:
- Bachelor's degree in Computer Science, Information Technology, or related field
- Minimum 5 years of experience in IT support and problem-solving
- Proficient knowledge of Microsoft ecosystem, including Windows, Office, and Azure
- VMware certification and experience with virtualization technologies
- Excellent communication and interpersonal skills
In return for your expertise and dedication, we offer:
- A competitive salary of $34 per hour, negotiable based on certifications and experience
- Ongoing training and professional development opportunities
- A dynamic and supportive work environment
- The chance to work with a talented team of professionals
If you are a motivated and skilled IT professional looking for a new challenge, please submit your application, including your resume and cover letter, to us.
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