IT Support Professional

7 days ago


Mastic Beach, New York, United States MyCareersFuture Full time

Job Summary

We are seeking a skilled Desktop Engineer to join our team at MyCareersFuture. As a Desktop Engineer, you will be responsible for installing, troubleshooting, and repairing desktop and laptop issues, as well as providing excellent customer service to our clients.

Key Responsibilities

  • Install and configure desktop and laptop hardware and software
  • Troubleshoot and repair desktop and laptop issues, including hardware and software problems
  • Provide excellent customer service to clients, including responding to queries and resolving issues in a timely manner
  • Install and configure Standard SOE Image on desktops and laptops
  • Basic troubleshooting of conference devices, projectors, and meeting room facilities
  • Document all support activity within the IT Incident and Change Management tracking tool
  • Support and troubleshooting of Operating Systems Windows 10
  • Support and troubleshooting of O365 all applications
  • SCCM client end installation & troubleshooting knowledge
  • Mobile device configuration (Like MDM, Mailbox, Teams)
  • Software and Application Troubleshooting
  • Basic knowledge of Networking and Active Directory
  • Must have a right attitude and customer-centric approach

Requirements

  • Strong technical skills and knowledge of desktop and laptop hardware and software
  • Excellent customer service skills and ability to work with clients in a professional manner
  • Ability to work independently and as part of a team
  • Strong problem-solving skills and ability to troubleshoot complex technical issues
  • Basic knowledge of Networking and Active Directory


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