Customer Service Liaison

4 weeks ago


Pensacola, Florida, United States State Farm Insurance Full time
Customer Service Representative

At State Farm Insurance, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer service team, you'll be responsible for:

  • Providing exceptional customer service by answering inquiries, resolving issues, and offering solutions.
  • Processing policy changes, claims, and payments accurately and efficiently.
  • Maintaining customer records and updating information as necessary.
  • Collaborating with team members to ensure seamless customer experiences.
  • Promoting and cross-selling insurance products and services to meet customer needs.
  • Handling escalated customer complaints and concerns with professionalism and empathy.
  • Staying updated on insurance policies, regulations, and industry trends to provide accurate information and advice.
  • Participating in ongoing training and development programs to enhance knowledge and skills.
  • Contributing to a positive and collaborative work environment.

We're looking for a motivated and customer-focused individual who is passionate about delivering exceptional service. If you're a team player with excellent communication skills and a strong work ethic, we'd love to hear from you



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