Housing Navigator

2 days ago

San Diego, California, United States Serene Health Full time
Job Title: Housing Navigator

Job Summary:

The Housing Navigator is a critical role at Serene Health, dedicated to empowering individuals and families to achieve self-sufficiency and stability. As a Housing Navigator, you will cultivate relationships with community programs, members, and leaders to develop assistance programs, provide crisis intervention for the homeless, and offer expert referrals and advocacy to secure permanent housing.

Responsibilities:

  • Perform thorough screenings and assessments with individual members or families, gathering functional, environmental, financial, employment, housing, educational, and health information.
  • Develop rapport with program members to understand their housing needs, goals, strengths, and barriers, then create a feasible, sustainable Individualized Housing Support Plan based on the Community Support Assessment.
  • Keep the channels of communication open, and be proactive about problem-solving with individuals, interdisciplinary teams, members of Community Support, potential employers, and training programs.
  • Offer personalized case management support to program participants that is individualized, culturally competent, family-focused, goal-driven, strengths-based, and appropriate to ensure members are matched with resources considering their needs and income-generating abilities.
  • Provide personalized support in life skills, job preparation, and financial literacy, to guide members towards self-sufficiency by offering essential training in home care, job readiness, and budgeting.
  • Maintain member records, track outcomes in appropriate databases, and submit regular monthly and weekly progress reports to Supervisor.
  • Act as a liaison between landlords and tenants to resolve issues and prevent evictions, conduct post-housing home visits to ensure lease compliance, coordinate case conferences, consult with service teams, social workers, and case managers as needed. Monitor member's progress towards agreed-upon goals.

Requirements/Qualifications:

  • Must have a valid California driver's license and valid vehicle insurance.
  • High school diploma or GED.
  • Minimum of 1 year experience in case management, patient care, customer service, call center, or patient care.
  • Bilingual in Spanish (Preferred).
  • Excellent communication, interpersonal, customer service, active listening, and organizational skills.
  • Computer skills for documentation, email, and chat support.
  • Proficient skills in working independently and collaboratively in a team to provide member care.
  • Proficiency in multitasking, organization, financial management, planning, and attention to detail is required for effectively providing care to multiple members simultaneously.
  • Capability to perform under circumstances of possible emotional stress and conflict, including dealing with uncooperative members and families.
  • Candidates should exhibit the capability to utilize resources effectively for problem-solving while maintaining composure under pressure in a compassionate manner.
  • Empathetic and warmhearted nature.
  • Applicants must demonstrate proficient speaking, reading, and typing abilities and possess strong proofreading skills.

Working Environment / Physical Requirements:

  • Must be able to travel using personal vehicle to complete outreach visits. Mileage reimbursement for the use of your vehicle is at a standard rate.
  • Prolonged periods of sitting at an office desk on the computer.
  • Lifting: Able to lift up to 15lbs.

Benefits:

Our full-time employees are eligible for the following benefits enrollment after 60 days of employment:

  • Medical, Dental, & Vision Benefits: We have various insurance options for you and your family.
  • Short & Long-Term Disability Benefits: Protection when you need it most.
  • Voluntary Accident, Voluntary Critical Illness, and Voluntary Hospital Indemnity Plans: Added security for you and your loved ones.
  • Flexible Spending Accounts: Manage your finances with flexibility.
  • Employee Assistance Program (EAP): Support when life throws challenges your way.
  • 401(K): Building your financial future with us. Effective after 1 year of employment.
  • Paid Vacation and Sick Leave: Flexibility for the planned and unplanned.
  • Paid Holidays: Quality time to enjoy celebrations.
  • Employee Referral Program: Share the opportunities and reap the rewards.
  • Company Discount Program: Enjoy savings on everyday expenses and memberships.

Equal Employment Opportunity:

Optima Medical Management Group and its divisions are an Equal Opportunity Employer. Optima MMG is committed to providing employment opportunities for all qualified candidates without discrimination on the basis of race, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, marital status, veteran status, or any other characteristic protected by federal, state, or local laws. Optima MMG is committed to providing reasonable accommodation for individuals with disabilities.

Pre-Employment:

Optima Medical Management Group is a drug-free workplace. Employment is contingent upon a successful pre-employment drug screening and background check.

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