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Service Department Manager

2 months ago

Memphis, Tennessee, United States Delta Materials Handling, Inc. Full time
Job Summary

We are seeking a highly skilled Service Department Manager to oversee the daily operations of our service department at Delta Materials Handling, Inc. The successful candidate will be responsible for supervising a team of technicians, ensuring timely and efficient completion of repair jobs, and maintaining a high level of customer satisfaction.

Key Responsibilities
  • Supervise and Train Technicians: Directly supervise and train a team of technicians to ensure they have the necessary skills and knowledge to perform their duties effectively.
  • Manage Repair Jobs: Oversee the completion of repair jobs, ensuring they are completed on time and to the highest standard.
  • Customer Service: Provide excellent customer service, ensuring customers are informed of the status of their repair jobs and any additional work required.
  • Inventory Management: Manage inventory levels, ensuring that parts and materials are available when needed.
  • Quality Control: Implement and maintain quality control procedures to ensure that all repair jobs meet the highest standards.
  • Team Management: Supervise and manage a team of technicians, ensuring they are working efficiently and effectively.
  • Communication: Communicate effectively with customers, technicians, and other departments to ensure seamless operations.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: Minimum of two years' experience in a supervisory role in a service department or similar environment.
  • Skills: Excellent communication and organizational skills, ability to work effectively in a team environment, and a high level of technical knowledge.