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Guest Experience Advisor

2 months ago

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Job Summary:

We are seeking a skilled Pet Care Sales Associate/Guest Experience Advisor to join our team at Petco. As a key member of our store team, you will be responsible for providing exceptional customer service, sharing product knowledge, and promoting a culture of teamwork and collaboration.

Key Responsibilities:

  • Engage with guests using acquired skills and training to provide a personalized shopping experience.
  • Provide quick and courteous service to customers and pets, ensuring a positive and welcoming environment.
  • Share product knowledge and suggest appropriate merchandise to meet the needs of our guests.
  • Stay up-to-date with new products and services, and be able to communicate their benefits to customers.
  • Respond to inquiries professionally and promptly, providing accurate information and solutions.
  • Promote a culture of teamwork and collaboration, working closely with colleagues to achieve sales goals and provide exceptional customer service.
  • Inform guests of adoption events and our philosophy, and connect them with the right partner for a great experience.
  • Maintain familiarity with promotions and special services, and be able to communicate their details to customers.
  • Stay up-to-date with seasonal training and products, and be able to apply this knowledge to provide exceptional customer service.
  • Refer inquiries to the Leader on Duty when needed, and work collaboratively to resolve customer issues.
  • Bend, kneel, lift, and stand for long periods of time, ensuring a safe and healthy work environment.

Requirements:

  • Demonstrate results-oriented behavior and adaptability, with a strong focus on delivering exceptional customer service.
  • Prefer minimum of 2 years experience in animal nutrition or care, with a strong understanding of pet-related products and services.
  • Familiarity with grooming salon program certification, dog training classes, and vaccination schedule, with the ability to communicate their details to customers.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career development and advancement.
  • A collaborative and supportive work environment.
  • The chance to work with a leading pet care company and make a difference in the lives of pets and their owners.