Quality Assurance Supervisor

2 weeks ago


Rochester, New York, United States Diversified Recruitment Services, LLC Full time
Position Overview

The Quality Assurance Manager is pivotal in ensuring the integrity of our Quality Management System aligned with ISO 9001 standards. This role encompasses a variety of responsibilities aimed at fostering a culture of quality across the organization.

Key Responsibilities
  • Oversee the maintenance and implementation of the ISO 9001: Quality Management System.
  • Manage the Corrective Action and Preventive Action (CAPA) reports to address quality issues.
  • Champion quality initiatives and drive performance enhancements throughout the organization.
  • Collaborate closely with the R&D Department, Production teams, and Quality Control Lab personnel to assess customer return materials.
  • Conduct thorough root cause analyses to identify and resolve quality concerns.
  • Support the Purchasing Department in evaluating suppliers and completing customer questionnaires.
  • Engage with customers on-site to assist in material sorting and act as a liaison with their Quality Control teams as necessary.
  • Mentor and develop the Quality Assurance team to enhance their skills and effectiveness.
  • Facilitate customer audits and ensure compliance with customer-specific product requirements.
  • Lead monthly Quality Control meetings to discuss quality objectives and review performance metrics.
  • Implement and uphold policies and procedures that support the Quality Management System.
Qualifications and Experience

A Bachelor’s Degree in Engineering or a related discipline is preferred.

  • Minimum of 7 years of experience in Quality Control, Manufacturing, and Management.
  • Proven supervisory experience.
  • In-depth knowledge of ISO 9001 Quality Systems.
  • Ability to provide functional, technical, and process leadership.
  • Demonstrated strong leadership capabilities.


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