Financial Operations Manager

4 weeks ago


Waynesville, United States First Citizens Bank Full time

Are you a skilled professional looking to advance your career in financial services? First Citizens Bank is seeking an experienced Service Manager to oversee the daily operations of our branches. As a key member of our team, you will be responsible for managing a staff of sales and service representatives, fostering collaborative partnerships with customers and colleagues, and ensuring compliance with all regulations and bank policies.

Responsibilities
  • Sales: Achieve individual and/or team financial results relative to specific metrics and goals assigned. Engage with customers, prospects, and referral sources through proactive outreach, representing the Bank in the community to generate additional business and identify potential CRA opportunities.
  • Service Standards: Foster collaborative partnerships that deliver value for customers, prospects, and colleagues, initiating conversations to uncover sales or referral opportunities.
  • Operations and Administration: Comply with all regulations, bank policies, procedures, and delegated authorities to manage risk related to credit, operational, reputational, regulatory, and legal aspects of personal interactions, customer transactions, and financial exposures.
  • Team Management: Manage performance and personnel functions for a team, ensuring operational soundness while executing on a plan to deliver results that create value for the customer and meet the financial expectations of the bank.
Requirements
  • Bachelor's Degree and 2 years of experience in financial services, sales, or bank operations, or High School Diploma or GED and 6 years of experience in financial services, sales, or bank operations.
  • PREFERRED AREA OF EXPERIENCE: 2 years in a leadership role, sales coaching.
  • License or Certification Type: In cases where licensing is required, associates must complete the Bank-sponsored licensing program within 12 months of entering the role. Required, Must possess a valid driver's license.
Estimated Salary:

$60,000 - $80,000 per year, depending on location and experience.

About First Citizens Bank

First Citizens Bank is a reputable financial institution with over 120 years of experience. We offer a comprehensive benefits program designed to meet the needs of our associates, including those designed to support families, however defined.



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