HR Onboarding Specialist

2 weeks ago

Tampa FL USA, United States TriOptus LLC Full time
Job Title: HR Onboarding Specialist

Duration: 12 Months (Possible Extension/Conversion)

Location: Tampa, Florida 33610 United States

Job Description:
  • This Role will sit within the Staffing Office under the Resource Management Organization Business for client.
  • The Resource Management Organization Staffing Office functions as a centralized model in provision of client's Technology and Non-Technology organization to deliver a best in class service to its clients.
  • The Program utilizes a centralized Recruiting structure to engage staff augmentation contractor resources for the firm.
  • The model facilitates speed to market and the ability to obtain top talent in the marketplace.
  • In addition, cost savings are achieved through leveraging buying power, and risk is mitigated as a result of a consistent set of processes and procedures in alignment with Corporate Due Diligence requirements.
  • The onboarding and off boarding of contractor resources is also centralized allowing for repeatable processes, which foster expedient cycle times.
  • The streamlined process allows for resources to start their engagements within the required timeframes so there is no impact to project deliverables.
  • The Onboarding Coordinator will have accountability of a high-volume product line within or across Business Units across the NAM region.
Job Purpose:
  • Develop relationships with users across the business (Hiring Managers, Procurement, HR) in order to successfully onboard all contractor roles within the designated BU in NAM.
  • Performs on-boarding, maintenance and offboarding activities for the Non-Employee Management System (NEMS).
  • Maintenance of system data during non-employee life cycle.
  • Investigate data.
  • Understand and ensure compliance against client Policies regarding non-employee management.
  • Follow documented processes regarding non-employee management.
  • Working as part of a team providing assistance to a wide spectrum of Senior Stakeholders.
  • Acting as the first point of contact for queries from clients and escalating as appropriate for resolution.
  • Managing a high-volume workload of queries to resolution through emails, telephone calls and instant messaging tools.
  • Delivering/enhancing process improvements, automation, quality/controls around operational and team excellence.
  • Responsible to audit the non-employee onboarding documents to ensure compliance with established procedures.
  • Ensuring all data quality issues are being taken care of as per the Data Quality program.
  • Responsible to build the projects contracts into client's vendor management system and ensure their milestones amounts do not exceed the aggregate budgets.
  • Review total hours allotted on the contracts for any Time and Material resources and ensure record created does not exceed allotted hours/budget.
  • Participate in discussions around process improvement, procedure enhancement and offer suggestions for improvement.
Knowledge/Experience:
  • Previous Financial Services/Banking/Onboarding/Staffing industry and Vendor Management systems.
  • Minimum 2 Years' experience of working in an admin or business office environment with the use of in-house computer systems.
  • Minimum 1 Year experience of Relationship management - including internal and external clients/stakeholders to demonstrate ability to provide excellent customer service.
  • Experience of using Microsoft Office tools (at least Word, Excel, Outlook and instant messaging tool) to present data and/or create reports.
  • Technical/associate degree in Business Administration.
  • Risk and control knowledge.
Skills:
  • Ability to learn new applications quickly.
  • Able to grasp and master new requirements and related knowledge.
  • Relationship Management.
  • Strong time management skills (able to handle emails in a daily basis).
  • Ability and experience working in a fast paced, high pressure environment that requires you to answer to customer's inquiries within 24 hours.
  • Ability to multi-task on a consistent basis.
  • Strong problem-solving capabilities.
  • Excellent written and oral communication skills in English and Spanish.
  • Clients come first - build long term relationships with clients by putting their interests first.
  • Work as a team to get the job done.
  • Accuracy and attention to detail - pays particular attention to detail and accurate data/work.
  • Adaptability - flexible approach and attitude to role with a willingness to adapt to needs and demands of business.
  • Capable to work remotely on their own under minimum supervision.

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