HR Services Specialist
1 month ago
HR Services Specialist
As an HR Services Specialist, you will be responsible for providing professional, efficient, and accurate support to HR inquiries across a broad range of functional areas. Your primary goal will be to respond to inquiries in a timely manner, with a high level of customer service orientation, in accordance with established Service Level Agreements (SLAs).
Key Responsibilities:
- Respond to HR inquiries across various functional areas, including resourcing and recruitment, Visa issuance and renewal, employee relations, reward, internal transfers/mobility, performance management, recognition, payroll, benefits, and terminations.
- Escalate complex cases to Tier 2 or subject matter experts, with complete documentation on work performed to date, and follow-through until the issue is adequately resolved.
- Address complex issues regarding HR inquiries and work with the HRIS team to implement preventative solutions.
- Complete special projects as needed, including training new HR Tier 1 People Services staff and providing support and guidance to other team members.
- Provide advanced technical support through research, analysis, and resolution of customer issues, ensuring audit compliance through transaction processing and approval flows.
- Manage confidential data professionally and according to HIPPA rules and confidentiality requirements.
- Identify process improvements and participate in the implementation of improvements, modifying, adapting, and developing new processes with minimal supervision.
- Contribute to the development of the AskHR knowledgebase and user-experience documentation (How-To documents).
Requirements:
- Microsoft Suite proficiency
- Time management and ability to follow policies and procedures
- Workday experience (nice to have)
- Highly organized, articulate individual with excellent working relationships and customer satisfaction skills
Work Environment:
This is a hybrid position requiring some days on-site in O Fallon, Missouri, and some days remote. Ideally, this person would be able to come into the O'Fallon Office 3 times a week for in-person training. The work schedule includes a 4-hour phone shift and working in the case tool to close out cases; normal hours would be M-F 8-5 or 9-6. Teamwork is important; we work hard and help each other out, encouraging questions and learning from team members.
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