Operations Supervisor

2 weeks ago

Moore, Texas, United States QTC Management, Inc. Full time
Operations Supervisor Job Description

We are seeking a highly skilled Operations Supervisor to join our team at Leidos QTC Health Services. As an Operations Supervisor, you will play a critical role in overseeing the operational aspects of ongoing projects and serving as a liaison between project management and planning, and the project team.

Key Responsibilities:

  • Coordinate subordinate employee recruitment, performance assessment, work assignments, salary, and recognition/disciplinary actions
  • Ensure the use of best practice workflows and operational excellence in activities are utilized
  • Direct the training of team members on workflow and contractual modifications expeditiously
  • Manage processes and procedures to ensure timely and quality completion of work according to clients' contractual obligations
  • Manage processes focused on effective customer service, ensure immediate escalation of issues, and participate in meetings to discuss the case management process
  • Analyze and report on a monthly and quarterly basis operational statistics

Requirements:

  • 5 years of prior relevant experience with 2 of those years must be in supervising or leading teams or projects
  • Bachelor's degree from an accredited college, or 4 additional years of relevant experience in lieu of BS degree, or 2 years of additional relevant experience with Associate's degree in lieu of BS degree
  • Possess excellent organizational and follow-up skills, with a strong attention to detail
  • Possess and demonstrate skills necessary to analyze information, problems, procedures, and situations
  • Strong working knowledge of case management programs
  • Must be able to successfully pass a National Agency Check with Inquiries (NACI) background investigation

Work Environment:

Work onsite: Mon - Fri 8:00 AM - 4:30 PM CDT

Location Address: 4400 N.W. Loop 410, Ste. 500, San Antonio, TX 78229

This role will support our Back-End VAS Team overseeing Medical Quality Specialist

Pay and Benefits:

Pay Range: $66,975.38 to $81,858.80

Eligible for a quarterly bonus up to 9% and annual merit increases

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary.

We offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance, and we are proud to provide an employment package that attracts, develops and retains the best talent:

  • Starting your first day, you will have access to flexible benefits, including health and wellness programs, long and short term disability, an employee assistance program, employee referral bonuses, credit union access and flexible spending accounts
  • Competitive compensation and quarterly bonuses
  • Student Loan Assistance
  • Tuition reimbursement
  • Paid Parental Leave
  • A 100% company match of your pre- and post-tax contributions up to 5% of your salary, including immediate vesting of company contributions
  • Generous paid time off (minimum of 14 days/year), as well as 10 paid holidays
  • An inclusive and ethical work place

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers.

As a result, we offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance.

Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available CLICK HERE.

We are a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment, and retaliation.

The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and protected veteran status.

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