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Patient Engagement Associate

2 months ago

Miami, United States The University of Miami Full time
Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.

The department of Patient Experience has an exciting opportunity for a temporary, part-time Patient Engagement Associate. The Patient Engagement Associate is responsible for delivering the essential first impression and establishing the atmosphere for the patient, family, or visitor experience. This role involves creating identification badges for all patients, families, and visitors upon entering the UHealth hospital lobbies. The Patient Engagement Associate will provide directions as necessary, assist with parking validations, and address any needs of our patients, families, and visitors. Candidates must be friendly, empathetic, compassionate, knowledgeable, articulate, and consistently customer-focused.

CORE JOB FUNCTIONS
  • Maintains patient confidentiality and privacy by accessing patient information only to the extent necessary to fulfill assigned duties.
  • Implements departmental policy regarding HIPAA requirements.
  • Ensures all patient information is kept private, confidential, and secure.
  • All lists, reports, files, and documents must always be properly secured and stored. Interviews should be conducted in such a manner as to afford the patient reasonable audio and visual privacy.
  • Prioritizes safety, customer service, care, and satisfaction in every interaction.
  • Responsible for issuing identification badges to all patients, families, and visitors entering the UHealth hospital.
CORE QUALIFICATIONS
  • High School diploma or equivalent.
  • Prior experience in Customer Service is advantageous.
Knowledge, Skills, and Attitudes:
  • Proficiency in English; multilingual skills are strongly preferred.
  • Able to work in a fast-paced environment with a calm, professional, and empathetic demeanor.
  • Ability to multitask and employ time-management skills.
  • Deliver the highest level of customer service and foster a welcoming environment.
  • Excellent communication skills; articulate clearly and maintain a positive tone and a helpful attitude.
  • Ensures a clean, pleasant, and safe working environment.
  • Maintains professional attire and demeanor to project confidence with patients, families, and visitors.
  • Commitment to the University's core values.
  • Ability to work independently and collaboratively.
  • Ability to communicate effectively in both oral and written form.
  • Ability to recognize, analyze, and anticipate the needs of our patients, families, and visitors.
Department-Specific Functions:
  • Greets patients/visitors upon arrival at building entrances.
  • Enforces current visitor policy.
  • Conducts initial screening utilizing an approved screening questionnaire.
  • Directs patients/visitors appropriately based on screening responses.
  • Understands, complies with, and enforces infection control procedures and regulations for visitors.
  • Ensures adequate supplies are on hand.
  • Collaborates with site leaders to resolve unique situations and troubleshoot issues that may arise.
  • Adheres to University and unit-level policies and procedures and safeguards University assets.
  • Dependent on UHealth visitation policy, additional duties may be added as needed.
  • Covers morning, mid, evening, and weekend shifts as required.
  • Assists patients and visitors with wayfinding.
  • Retrieves wheelchairs as needed.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission, and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by groundbreaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America, and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research, and patient care. We're the challenge you've been looking for.

Patient safety is a top priority. As a result, during the Influenza season, the University Of Miami Miller School Of Medicine requires all employees who provide ongoing services to patients, work in a location where patient care is provided, or work in patient care or clinical care areas, to have an annual influenza vaccination. Failure to meet this requirement will result in rescinding or termination of employment.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:
Part time

Employee Type:
Temporary-Intermittent

Pay Grade:
U2