Retail Associate

1 week ago


Miami, Florida, United States Columbia Care Full time

About the Role

We are seeking a highly skilled and compassionate Retail Associate to join our team at Columbia Care. As a key member of our retail operations, you will be responsible for providing exceptional customer service and ensuring that every patient receives the best possible care and guidance in selecting the right medical marijuana products for their specific needs.

Key Responsibilities

  • Assist patients in selecting the most suitable medical marijuana products for their conditions, providing education and guidance on the benefits and effects of different strains and products.
  • Ensure all intake forms and paperwork are completed accurately and filed correctly, and enter relevant information into our system for future reference.
  • Confirm patient purchase limits and inform the pharmacist of such limits prior to admission into the consultation area.
  • Provide exceptional customer care by promoting and maintaining positive customer relations, responding to customer inquiries and resolving any issues in a timely and professional manner.
  • Manage patient records using our Biotrack system, maintaining accurate and up-to-date records of patient interactions and product sales.
  • Fulfill customer orders and maintain a high level of integrity and trust in our products.

Requirements

  • Must be at least 21 years of age.
  • Associates or bachelor's degree preferred.
  • 1-2 years of direct customer service experience required.
  • Retail experience preferred.
  • Experience with Point-of-Sales systems and Windows Operating System, Microsoft Outlook.

About Columbia Care

Columbia Care is one of the largest and most experienced cultivators, manufacturers, and providers of cannabis products and related services, with licenses in 16 U.S. jurisdictions. We operate 125 facilities, including 94 dispensaries and 31 cultivation and manufacturing facilities, and offer a comprehensive benefits package, ongoing training opportunities, and a commitment to diversity and equity inclusion.



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