Network/Telecom Infrastructure Specialist
4 weeks ago
Job Title: Network/Telecom Infrastructure Specialist
Job Summary: BCforward is seeking a highly motivated Network/Telecom Infrastructure Specialist to assist the Tier I/II network technicians who monitor the hosted networks. The successful candidate will provide incident response on the system(s), ticket narration, document management, and communicate with internal and external customers, site technicians, and customers alike.
Key Responsibilities:
- Assist Tier I/II network technicians in monitoring hosted networks
- Provide incident response on system(s)
- Manage tickets and documents
- Communicate with internal and external customers
Requirements:
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a combination of education and experience
- Understanding of technologies, operating systems, and networking
- Knowledge and experience with Microsoft Excel
- Self-motivated, enthusiastic, and able to handle multiple support cases
- Strong writing skills to maintain organized documentation
- Customer-oriented and capable of providing high levels of client satisfaction
- Collaborate and work well with others and supporting a team
- Experience with VOIP technologies is a plus
- Experience in a public governance sector is a plus
About BCforward: BCforward is a leading provider of IT services and solutions. We are committed to delivering high-quality services to our clients and providing a supportive and collaborative work environment for our employees.
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