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Mortgage Loan Support Specialist
2 months ago
Company Overview:
CrossCountry Mortgage (CCM) stands as the leading distributed retail mortgage lender in the United States, boasting a workforce of over 7,000 professionals across more than 700 branches. We are proud to service loans in all 50 states, D.C., and Puerto Rico. Our organization has earned recognition on the Inc. 5000 list of America's fastest-growing private companies ten times, along with numerous accolades for our exceptional workplace culture.
Our Culture:
At CCM, we have cultivated a unique environment that fosters employee engagement and satisfaction, directly contributing to our overall success. Our entrepreneurial spirit encourages every team member to express their individuality, driving us forward as a cohesive unit. We prioritize transparency and provide unwavering support across all departments.
CCM offers a competitive compensation structure and a comprehensive benefits package, which includes medical, dental, and vision coverage, along with a 401K plan. Additional offerings include company-sponsored short-term disability, an employee assistance program, and wellness initiatives.
Position Summary:
The Loan Officer Assistant plays a crucial role in managing the schedules of loan officers and providing support to the Loan Partner. This position also oversees the branch lead tracker and maintains business relationships. The working hours for this role are Monday through Friday, from 9:00 a.m. to 5:00 p.m.
Key Responsibilities:
- Coordinate all appointments for loan officers, including new leads and follow-up meetings.
- Handle incoming calls efficiently.
- Assist the Loan Partner II with administrative tasks, such as document copying and faxing.
- Organize regular weekly meetings based on branch performance metrics.
- Achieve branch goals related to pre-qualifications and pre-approvals.
- Participate in branch events to help the Loan Officer expand their client base.
- Complete and maintain assigned checklists and files within designated deadlines.
- High School Diploma or equivalent required.
- Prior experience in residential mortgage preferred.
- Familiarity with Encompass software is a plus.
- Knowledge of RESPA and general mortgage lending regulations and documentation preferred.
- Strong mathematical and analytical skills.
- Excellent verbal and written communication abilities.
- Proficient in DU, LP, Microsoft Outlook, and Windows operating systems.
Compensation:
- Hourly rate of $18.00, with a bonus of $50.00 per file processed.
- The compensation range reflects various factors, including candidate experience and work location, while allowing for potential salary growth.
