Event Supervisor

4 weeks ago

Amarillo, Texas, United States City of Amarillo, Texas Full time
Job Summary

This is a part-time event supervisor position at the Civic Center Complex. The successful candidate will be responsible for supervising the use of the Civic Center Complex, supervising permanent and contract staff, and providing quality customer service to lessees, patrons, and guests.

Key Responsibilities
  • Assist with supervising the use of the Civic Center Complex.
  • Supervise permanent and contract staff, including ushers, security, and other contract services.
  • Serve as House Manager as scheduled on ticketed events and directly oversee all volunteer ushers, ticket takers, door guards, and the guest services table.
  • Assist the Head Usher/Rover as scheduled for ticketed events and assist with overseeing all volunteer ushers, ticket takers, door guards, and the guest services table.
  • Serve as the Event Supervisor on duty as needed and coordinate with the Building Attendant Crew and other staff to ensure proper use of labor for event set-ups, changeovers, and cleaning of the facility.
  • Set up and strike all AV equipment for those events without technical labor, as well as phone and internet lines if needed, when working event supervisor shifts.
  • Label temporary seating for ticketed events in the Coliseum and Auditorium.
  • Create and maintain all signage for events, including marquees, directory slips, and specific event safety signs.
  • Monitor scheduled events to observe activities and enforce Civic Center Complex policies and regulations.
  • Monitor non-ticketed and ticketed events in the Civic Center Complex to ensure client satisfaction and patron safety.
  • Oversee the Front of House for events in performance venues to ensure priorities are met within time constraints.
  • Manage security for the facilities before, during, and after events.
  • Oversee the overall cleanliness, maintenance, and set-up of the Civic Center Complex.
  • Perform in-house safety inspections to ensure compliance with facility policies, city codes, and state and federal laws.
  • Conduct settlements of merchandise commissions and collect or arrange for payment of fees, novelty percentages, etc., depositing into the building safe at the conclusion of the event.
  • Provide quality customer service to lessees, patrons, and guests.
Requirements

Requires a High School Diploma or equivalent, plus two years of experience in a supervisory position. A minimum of two years of experience in auditorium and theatrical operations is preferred. Completion of Trained Crowd Manager class is required upon hire. Certified in First Aid and CPR/AED is required upon hire. Valid Texas Driver's License required.

Work Environment

The employee works in a dynamic environment that requires being sensitive to change and responsive to changing goals, priorities, and needs. The City of Amarillo is an Equal Opportunity employer and encourages applications from eligible and qualified persons regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information, or protected veteran status, in compliance with applicable federal, state, and local law.

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