IT Support Specialist
3 weeks ago
We are seeking a highly skilled IT Support Specialist to join our team at Farmers National Banc Corp. The successful candidate will be responsible for providing technical support to our customers, resolving hardware and software issues, and maintaining our computer systems and networks.
Key Responsibilities:
- Respond to customer inquiries and resolve technical issues via phone, email, and work orders.
- Research and troubleshoot complex technical issues, escalating to senior personnel as necessary.
- Maintain and administer company PC applications and hardware, including imaging PCs, installing software, and troubleshooting hardware issues.
- Ensure all work orders are completed in a timely manner and maintain accurate records of customer interactions.
- Collaborate with vendors to resolve technical issues and maintain relationships with key partners.
- Work closely with end-users to resolve software, hardware, and networking issues.
- Complete other duties as assigned by management.
Requirements:
- Associate's degree in a computer-related field or equivalent technical certificate.
- Minimum of two years of experience in IT support, specifically in a help desk environment.
- Knowledge of Microsoft Office, PC repairs, and network administration.
- Active Directory, Microsoft Windows, and Fiserv Navigator experience preferred.
- Spiceworks experience a plus.
Equal Opportunity Employer:
Farmers National Banc Corp. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees and applicants.
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