Catering Operations Manager

4 weeks ago

Miami FL USA, United States Norwegian Cruise Line Full time
Job Summary:

The Catering Operations Manager will oversee the development and optimization of catering layouts, ensuring they align with operational needs and brand standards. This role will collaborate with various departments and external partners to implement innovative designs and technologies that enhance efficiency and guest experience.

Duties and Responsibilities:
  • Lead the design and development of functional catering layouts, including galley configurations, workflows, and service areas, utilizing CAD software to ensure optimal efficiency and compliance with industry standards.
  • Partner with Hotel and Culinary Operations teams to incorporate cutting-edge technologies and innovative equipment into catering spaces, enhancing operational performance and guest satisfaction.
  • Oversee the creation and revision of conceptual drawings for catering layouts, ensuring alignment with project goals and input from internal stakeholders.
  • Work closely with architects and interior designers to create catering spaces that are functional, aesthetically pleasing, and consistent with brand standards.
  • Ensure all catering facilities meet industry standards, including compliance with USPH regulations, and conduct regular reviews to maintain these standards.
  • Coordinate with the Food and Beverage Department to ensure catering facilities meet operational needs, fostering seamless integration and efficiency across departments.
  • Lead and support periodic installation inspections to ensure all work meets quality standards and compliance requirements. Identify deficiencies and implement corrective actions promptly.
  • Oversee the final inspection of vessel delivery, ensuring all catering facilities are fully operational and ready for use. Conduct post-project evaluations to assess the success of installations and identify opportunities for future improvements.
  • Contribute innovative ideas to the ongoing development of catering and operational visions, driving continuous improvement and excellence in service delivery.
  • Perform other job-related functions as assigned.
Qualifications:
  • Bachelor's Degree in Mechanical Engineering or a related field.
  • Minimum 5 years of experience in cruise ship hospitality newbuild and refurbishment projects, with a focus on catering areas.
Competencies/Skills:
  • In-depth knowledge of catering equipment, cruise ship utilities systems, layout design principles, and USPH regulations.
  • Strong self-discipline skills, with the ability to multitask and prioritize in a fast-paced environment.
  • Excellent communication, and problem-solving abilities.
  • Attention to detail and a commitment to delivering high-quality results.
  • Flexibility to travel as needed to oversee project activities on-site.
  • Strong proficiency with computer skills applications (Microsoft Word, Outlook, Excel, Adobe, and AutoCAD).

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