IT Environment Manager

3 weeks ago

Saint Paul, Minnesota, United States HealthEdge Full time

Job Summary:

The Technical IT Environment Manager will oversee HealthRules Payor application environments management strategies for HealthEdge's clients, documenting environments portfolio, environment management, deployment, and promotion processes.

Key Responsibilities:

  • Oversee HealthRules Payor application environments management strategies for HealthEdge's clients.
  • Create and maintain a detailed deployment schedule in collaboration with various stakeholders.
  • Maintain deep understanding of product ecosystem and its interdependencies, and leverage various tools available for environment management & stability.
  • Manage and standardize programs to meet the release/deployment and quality criteria with a focus on standardization & repeatability in a continuous improvement environment.
  • Document system state - configuration, architecture diagrams, data, workload patterns, and track changes in these through the test and promotion processes.
  • Lead the effort on cross-functional collaboration with TechOps, Product, Professional Services, and Dedicated Teams.
  • Build consensus and lead decision making through nebulous problems.
  • Create solutions to challenges and make informed recommendations to ensure uninterrupted business and high-quality service to customer.
  • Act as a gatekeeper, ensuring that all cross-functional teams sign off on the release before each promotion to production.
  • Identify & manage risks and clearly communicate them to project stakeholders while proposing solutions.
  • Effectively communicate required delivery dates, deployment pipelines, and releases for project activities.
  • Be involved in code deployments, data base synchronization, and DevOps best practices.
  • Manage and maintain environments in a known good state and enforce proper environment management practices.

Requirements:

  • 5-7 years of experience in IT Operations, Configuration Management, Change Management, or System administration in complex environment.
  • Experience working with internal/external teams and documenting environment changes for Releases/Deployments.
  • Prior software implementation experience including configuring environments for application migration.
  • An in-depth understanding of ITIL/ITSM practices and solutions development from the drawing board to production delivery, including experience with troubleshooting scenarios in production environments.
  • Understanding of SaaS services delivery model.
  • Understanding of ITIL practices.
  • Creative problem-solving skills.

About HealthEdge:

HealthEdge is a company that provides healthcare payers with technology that enables them to innovate, reduce costs of claim administration and care management, and address the business imperatives of the evolving healthcare economy.

We are passionate about providing high-quality software and services to our customers, and we are committed to building an environment and culture that supports the diverse representation of our teams.

We aspire to be a place where all employees have the opportunity to belong, make an impact, and deliver excellent software and services to our customers.

Geographic Responsibility:

This role can be performed remotely from anywhere in the US, with occasional in-person visits to our Burlington, MA office.

Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to move around the office.

Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work across multiple time zones in a hybrid or remote work environment.

Long periods of time sitting and/or standing in front of a computer using video technology.

May require travel dependent on company needs.

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