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Virtual Collections Coordinator

2 months ago

Juneau, Alaska, United States Sharecare Full time
Company Overview:

Sharecare, Inc. is a premier digital health organization dedicated to assisting individuals in managing their health journeys effectively. Our innovative platform integrates various health services, enabling users to access comprehensive care tailored to their needs.

Position Summary:
We are seeking a skilled Credit and Collections Analyst to perform a range of financial and administrative tasks aimed at ensuring the organization's revenue streams remain intact. This role involves managing the collection and resolution of outstanding account balances within a designated portfolio.

Key Responsibilities:
1. Collect and manage overdue invoices from both current and past due accounts within your assigned portfolio.
2. Address and resolve issues related to billing inquiries and disputes promptly.
3. Identify, investigate, and rectify collection-related challenges efficiently.
4. Assist in the application of unidentified payments.
5. Meet deadlines for month-end financial closing activities.
6. Contribute to the enhancement of documentation for policies and procedures relevant to your responsibilities.

Required Skills and Attributes:
- Exceptional verbal and written communication abilities.
- Proficient in MS Outlook, MS Word, and MS Excel.
- Self-motivated with the capacity to adapt to dynamic business environments.
- Ability to work collaboratively within a team setting.
- Capable of engaging effectively with all management levels.
- Strong organizational skills with the ability to prioritize multiple tasks.

Qualifications:
- At least 2 years of experience in Accounts Receivable and/or Collections.
- High school diploma or GED required; an Associate degree in a business-related field is preferred.
- Experience in managing escalated research situations.

Sharecare is an Equal Opportunity Employer and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status, or any other status protected under applicable law.