Desktop Support Specialist

23 hours ago


Mansfield, Massachusetts, United States TEKsystems Full time
Job Summary

We are seeking a highly motivated Desktop Support Technician to join our team. This is a three-month contract-to-hire position with great benefits after conversion.

About the Role

The successful candidate will take ownership of the help desk, implementing change and best practices. They will be involved in both over-the-phone and face-to-face support, migrating approximately 500-600 devices.

This is an excellent opportunity for career advancement in a growing company with a hybrid helpdesk/desktop support team.

Key Responsibilities
  1. Answering phones and troubleshooting technical issues remotely
  2. Troubleshooting technical issues in person
  3. Process improvement on the help desk and desktop support teams
Requirements
  • Experience providing desktop support within a Windows 7 and Windows 10 environment
  • Experience with a ticketing system
  • Experience troubleshooting hardware and software
Benefits

This role offers a competitive salary range of $60,000 - $80,000 per year, based on experience, plus additional benefits such as health insurance, retirement plan, and paid time off.

Work Environment

The work environment is business casual, and the ideal candidate will be a team player with excellent communication skills.



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