IT Support Specialist

2 weeks ago


Mansfield, Massachusetts, United States TEKsystems Full time
Job Overview

We are seeking an experienced Desktop Support Technician to join our growing hybrid helpdesk/desktop support team in a dynamic company.

This is a three-month contract-to-hire position with great benefits after conversion.

The ideal candidate will have a strong background in providing desktop support within a Windows environment and experience with ticketing systems.

Responsibilities:
  • Answering phones and troubleshooting technical issues remotely
  • Troubleshooting technical issues in person
  • Providing exceptional customer service and resolving issues efficiently
Requirements:

We are looking for a motivated individual with excellent communication skills, eagerness to learn, and a passion for delivering high-quality support.

The successful candidate will have the following qualifications:

  • Experience providing desktop support within a Windows 7 and Windows 10 environment
  • Experience with a ticketing system
  • Experience troubleshooting hardware and software
About the Role

This is an exciting opportunity for a Desktop Support Technician to take ownership of the help desk and implement change and best practices.

The successful candidate will be involved in process improvement on the help desk and desktop support teams and will have opportunities to grow and develop their skills.

Estimated Salary: $60,000 - $80,000 per year, depending on experience.



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