IT Support Specialist

5 days ago


Mansfield, Massachusetts, United States TEKsystems Full time

**Job Summary**

We are seeking a highly motivated and organized IT Support Specialist to join our growing help desk team at TEKsystems.

The ideal candidate will have experience providing desktop support in a Windows 7 and Windows 10 environment, troubleshooting hardware and software issues, and working with ticketing systems.

This is a three-month contract-to-hire position with great benefits after conversion, offering a competitive salary of $65,000 per year, plus additional compensation for overtime work. The successful candidate will be involved in various projects, including OS upgrades, hardware upgrades, and software upgrades.

**Key Responsibilities:**

  • Answering phones and responding to technical issues via phone, email, or chat
  • Troubleshooting technical issues remotely and in-person
  • Providing exceptional customer service and ensuring a great user experience
  • Collaborating with the help desk and desktop support teams to improve processes and implement best practices

**Benefits:*

  • Competitive salary of $65,000 per year (approximately $31.25/hour)
  • Opportunity to grow with a growing company and advance your career
  • Business casual work environment
  • Additional skills and qualifications: customer service, motivated, team player, eagerness to learn

About TEKsystems: We are a leading provider of technology services, dedicated to delivering innovative solutions that drive business growth and success. Our employees enjoy a dynamic and collaborative work environment, with opportunities for professional development and advancement.


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