Ice Rink Operations Manager

1 month ago


Fort Wayne, Indiana, United States City of Fort Wayne Full time
Job Summary

We are seeking a highly skilled and experienced Ice Rink Lead Attendant to join our team at the City of Fort Wayne. The successful candidate will be responsible for providing exceptional customer service, ensuring a safe and enjoyable experience for visitors, and overseeing the day-to-day operations of the ice rink.

Key Responsibilities
  • Manage the ice rink's daily operations, including opening and closing procedures, user fee collection, and facility maintenance.
  • Supervise and train seasonal staff, ensuring they are equipped to provide excellent customer service and maintain a safe environment.
  • Develop and implement programs and activities to enhance the ice rink's offerings and improve customer engagement.
  • Collaborate with other departments and stakeholders to resolve safety and facility concerns.
  • Ensure accurate and timely reporting of financial and attendance data.
  • Develop and maintain a positive relationship with users, organizations, and stakeholders.
Requirements
  • High school diploma or equivalent, with one to three years of related experience and/or training.
  • Effective communication and leadership skills, with the ability to establish and maintain positive relationships with staff, customers, and stakeholders.
  • Certification in First Aid and CPR by the American Heart Association within two weeks of employment.
Working Conditions

The Ice Rink Lead Attendant will work in a fast-paced environment, with frequent interactions with customers, staff, and stakeholders. The position requires the ability to work independently and as part of a team, with a strong focus on customer service and safety.


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