Operations Manager Trainee Role
2 days ago
Ryder is a leading transportation and logistics company that has been in operation since 1933. Our mission is to provide exceptional service to our customers, and we are committed to being a responsible and sustainable business partner.
Job DescriptionWe are currently seeking an Operations Management Trainee to join our team in Obetz, OH. As an Operations Management Trainee, you will be part of a dynamic team that is equipped to succeed and empowered to develop your transportation and logistics career.
The Operations Management Trainee is an 18-month structured and comprehensive training program designed to develop leadership and operational knowledge. You will work collaboratively with different teams to gain insights into the business, processes, and strategies to align with customer retention, all facets of operational excellence, and metrics.
This role offers a unique opportunity for recent college graduates to start their careers with a successful and stable company. As an Operations Management Trainee, you will have the chance to utilize your problem-solving abilities to help make good business decisions for the company.
Key Responsibilities- Responsible for customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
- Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
- Partner with Sales staff on customer calls for new business and increased customer satisfaction.
- Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead.
- Accountable for coordinating with Maintenance, Asset Management, Sales, and Marketing to ensure customer satisfaction.
- Ensure accurate PM scheduling and follow-up, breakdowns, and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.
To be successful in this role, you will need:
- Detail-oriented with excellent follow-up practices.
- Strong verbal and written communication skills.
- Instills commitment to organizational goals.
- Capable of multi-tasking, highly organized, with excellent time management skills.
- Able to prioritize work.
- Flexibility to operate and self-driven to excel in a fast-paced environment.
- Strong mechanical skills.
- Effective interpersonal skills.
- Excellent influencing skills.
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
- Ability to work independently and as a member of a team.
- Strong PC knowledge/skills to include spreadsheet and word processing software packages advanced required.
- Bachelor's degree required.
- One (1) year or more customer service with issues resolution experience preferred.
Ryder offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability insurance options. We also offer paid time off for vacation, illness, bereavement, family, and parental leave, and a tax-advantaged 401(k) retirement savings plan.
CompensationThe compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience, education, work location, market data/ranges, internal equity, internal salary ranges, etc. Compensation ranges for the position are below:
Pay Type: Salaried
Minimum Pay Range: $53,000
Maximum Pay Range: $55,000
The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type.
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