Customer Service Representative
3 weeks ago
We are a passionate team of individuals driven by our purpose: To Celebrate Life. Family. Food.
Salary RangeWe offer competitive pay for this position, which includes $12-$15 per hour, depending on location and experience.
Job DescriptionThe Host is responsible for delivering an exceptional hospitality experience by ensuring the smooth flow of the restaurant. They provide a positive and professional first impression to every guest, even in the face of a wait time. By quoting an accurate wait time and addressing any questions guests may have, they set the tone for a memorable dining experience.
Key Responsibilities:- Interact with customers in a courteous and friendly manner, handling phone calls, greeting guests, seating them, making reservations, and taking food orders.
- Maintain high safety and sanitation standards by completing thorough cleaning practices at the front door, host desk, lobby area, and crowd control zones.
- Familiarize yourself with the restaurant's seating layout, table divisions among server areas, and efficient delivery methods.
- Set and clear tables neatly and efficiently according to P.F. Chang's specifications.
- Learn curbside processes and takeout expectations to ensure seamless service.
- Perform side-work as required for each shift.
To succeed in this role, you should possess:
- No prior experience is necessary - we provide comprehensive training.
- Excellent customer service skills and etiquette.
- Ability to execute proper sanitation practices and safety procedures.
- Effective communication skills to interact with colleagues and guests.
- Flexibility to work various shifts.
- Ability to multitask in a fast-paced, team-oriented environment.
We offer a range of benefits to support your well-being and career growth, including:
- Competitive pay
- Flexible scheduling
- Paid on-the-job training
- Opportunities for advancement - we promote from within
- Free meals provided during shifts
- Employee referral program
- Exclusive team member discounts
- Closed on Thanksgiving and Christmas at most locations
- 401(k) retirement plan (based on hours worked)
- Medical, dental, and vision insurance (based on hours worked)
- Paid sick leave (in qualifying jurisdictions)
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