Customer Service Representative

3 weeks ago


Clearwater FL USA, United States P.F. Chang's Full time
About Us

We are a passionate team of individuals driven by our purpose: To Celebrate Life. Family. Food.

Salary Range

We offer competitive pay for this position, which includes $12-$15 per hour, depending on location and experience.

Job Description

The Host is responsible for delivering an exceptional hospitality experience by ensuring the smooth flow of the restaurant. They provide a positive and professional first impression to every guest, even in the face of a wait time. By quoting an accurate wait time and addressing any questions guests may have, they set the tone for a memorable dining experience.

Key Responsibilities:
  • Interact with customers in a courteous and friendly manner, handling phone calls, greeting guests, seating them, making reservations, and taking food orders.
  • Maintain high safety and sanitation standards by completing thorough cleaning practices at the front door, host desk, lobby area, and crowd control zones.
  • Familiarize yourself with the restaurant's seating layout, table divisions among server areas, and efficient delivery methods.
  • Set and clear tables neatly and efficiently according to P.F. Chang's specifications.
  • Learn curbside processes and takeout expectations to ensure seamless service.
  • Perform side-work as required for each shift.
Required Skills and Qualifications

To succeed in this role, you should possess:

  • No prior experience is necessary - we provide comprehensive training.
  • Excellent customer service skills and etiquette.
  • Ability to execute proper sanitation practices and safety procedures.
  • Effective communication skills to interact with colleagues and guests.
  • Flexibility to work various shifts.
  • Ability to multitask in a fast-paced, team-oriented environment.
Benefits

We offer a range of benefits to support your well-being and career growth, including:

  • Competitive pay
  • Flexible scheduling
  • Paid on-the-job training
  • Opportunities for advancement - we promote from within
  • Free meals provided during shifts
  • Employee referral program
  • Exclusive team member discounts
  • Closed on Thanksgiving and Christmas at most locations
Additional Benefits for Qualifying Team Members:
  • 401(k) retirement plan (based on hours worked)
  • Medical, dental, and vision insurance (based on hours worked)
  • Paid sick leave (in qualifying jurisdictions)


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