Customer Service Representative

1 week ago


Miami FL USA, United States Bonefish Grill Full time
Job Description

About Us: Bonefish Grill is a leading restaurant chain that prides itself on serving high-quality food and providing exceptional customer service.

Job Summary: We are seeking a Customer Service Representative to join our team. As a key member of our staff, you will be responsible for delivering outstanding service to our guests, developing product knowledge, and up selling products when appropriate.

Responsibilities:

  • Product Knowledge: Develop extensive knowledge of our menus, including menu items, ingredients, and preparation methods.
  • Customer Service: Provide friendly, prompt, and attentive service to all guests, ensuring their needs are met and exceeded.
  • Upselling: Identify opportunities to upsell products and services to increase sales and enhance the guest experience.
  • Communication: Communicate clearly and effectively with guests, colleagues, and management to ensure seamless service delivery.

Salary and Benefits: Our competitive salary range is $45,000 - $65,000 per year, depending on experience. We also offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

Requirements: To be successful in this role, you must have excellent communication and interpersonal skills, be able to work well under pressure, and have a passion for delivering exceptional customer service.



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