Senior Care Manager

2 weeks ago


Everett, Massachusetts, United States All Ways Caring Homecare Full time
Care for Those in Need with Compassion and Dedication

At All Ways Caring HomeCare, we're seeking a Customer Service Manager to lead our team in delivering exceptional care and support to individuals in need of assistance. As a key member of our organization, you will play a vital role in ensuring the highest quality of service and maintaining strong relationships with our clients and referral partners.

About Our Line of Business

All Ways Caring HomeCare is dedicated to providing personalized care and support that empowers individuals to live independently and maintain their dignity. Our services include personal care and homemaking programs, professional nursing, geriatric care management, Alzheimer's/dementia care, respite care, and more.

We're looking for an experienced professional who shares our commitment to excellence and customer satisfaction. If you have a passion for making a difference in people's lives, we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Oversee quality care and overall client satisfaction
  • Supervise and provide guidance to caregivers who provide direct care to clients
  • Manage employee scheduling, identify problem situations, and implement proactive solutions
  • Maintain strong and positive relationships with referral partners, payor sources, and clients
Requirements
  • Associate or bachelor's degree in business, Nursing, Social Services, or related field of study (per regulatory requirements)
  • Valid driver's license and auto insurance
  • Effective verbal and written communication
  • Excellent customer service skills
Benefits
  • Competitive pay with daily pay options available ($23.00 - $25.00 per hour)
  • Tuition reimbursement and campus partnerships
  • Retention and referral bonuses
  • Benefits, Supplemental Plans, EAP, and 401K participation
  • Career growth and development opportunities


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