Application Support Specialist

1 week ago

Columbus, Ohio, United States Battelle U K Ltd Full time
Job Summary

Under general supervision, this role will troubleshoot, test, define requirements, analyze, design, and/or implement moderately complex computer-based information systems for Battelle business/management functions.

Key Responsibilities
  • Perform system analysis and design following supported guidelines and procedures to correct or help correct problems discovered when monitoring, trouble-shooting, or to make enhancements to a system.
  • Design and develop SQL code for trouble-shooting, special queries and reports.
  • Design, code, upgrade, test, debug, and document information systems. Provide expertise in the implementation and integration of enterprise applications as appropriate. Maintain and document information systems. Maintain effective vendor relationships.
  • Follow approved change management policies and procedures.
  • Assist with coordination and installation of application programs.
  • Provide support and training to business and research users, including on-call support as required.
  • Work on projects within CIT, as required.
  • Develop solutions to a variety of problems of moderate scope and complexity. Refers to policies and practices for guidance.
  • Maintain and enhance current professional and technical knowledge, contributes to team effort, and secures client confidence to provide quality service.
  • Clearly document all customer interactions via case tracking system based on current policies and procedures.
  • Contribute to knowledge base content creation and may manage or review content contributed by others.
  • Work as point of contact with Development, Service Line Management, and other department resources to resolve complex issues.
  • Demonstrate ability to multi task and effectively organize tasks based on priority.
  • Bachelors degree in Computer Information Systems or related field; 2 years of experience in the IT field; or an equivalent combination of education and or experience in a related field.
  • Strong verbal and written communications skills required; must be skilled at effectively communicating the technical findings or recommendations to a non-technical audience; skilled at producing concise and accurate written documentation.
  • Must be US Person
  • Proven experience working with IT service desks and track record of excellence with problem resolution through independent troubleshooting and teamwork.
  • Develop and maintain effective working relationships; applies courtesy, tact and discretion; uses interpersonal skills to build alliances to achieve objectives.
  • Accounting, technical and/or functional knowledge needed to provide support for escalated or higher complexity issues.
  • Knowledge of primary product (responsibility (i.e Costpoint) or a strong knowledge of secondary product areas (i.e.
Requirements
  • Bachelors degree in Computer Information Systems or related field
  • 2 years of experience in the IT field
  • Strong verbal and written communications skills
  • Proven experience working with IT service desks
  • Accounting, technical and/or functional knowledge
Benefits

Battelle offers a competitive benefits program, including comprehensive medical and dental care, matching 401K, paid time off, flexible spending accounts, disability coverage, and other benefits that help provide financial protection for you and your family.

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