Senior Contract Operations Analyst
2 days ago
About the Role:
Hikma Pharmaceuticals is seeking a highly skilled Senior Contract Operations Analyst to join our team. As a key member of our Contract Lifecycle Management team, you will be responsible for implementing and executing contract language in our Revenue Management System.
Key Responsibilities:
- Lead the Trade Notification Process, reviewing requests in a timely manner and consulting with internal stakeholders to resolve any potential issues.
- Lead Contract Mass Action Process, preparing and communicating Trade Notifications to internal stakeholders and external channel partners by established Service Level Agreements (SLAs).
- Facilitate Request for Information (RFI) and Request for Proposal (RFP) processes, collaborating with internal stakeholders to gather business requirements and complete accurate RFI/RFPs by deadline.
- Prepare CRM Opportunities, including Product Additions, Product Removals, and Price Modification Letters, with attention to detail and submission to customers by required deadline.
- Support the New Product Launch Process, preparing Trade Stocking Allowance Letters and distributing to customers and internal stakeholders by established SLAs.
- Conduct peer reviews on contract notifications to internal stakeholders and external distribution channel partners in a timely manner.
- Ensure file retention of contract supporting documentation for all contract changes in the Revenue Management System during the Contract Maintenance process to support external and internal audits.
- Review and Approve Customer Master Data Governance (MDG) requests for all new and existing customers by established SLAs.
- Monitor, evaluate, and address completeness, timeliness, and accuracy based on CRM entry for the Short Date Product Process.
- Research and Respond to Price discrepancies (V.25) and related issues to Chargeback, Rebates, and Fee inquiries in a timely manner and ensuring internal stakeholder and customer satisfaction.
- Participate in Internal IT Meetings to support Revenue Management System and Pricing and Finance Collaboration Meetings.
- Support company acquisitions specific to the Contracts Administration integration process.
- Assist in identifying business user requirements for system enhancements, perform User Acceptance Testing (UAT), and regression testing for enhancement implementation.
- Prepare and submit State Medicaid RFPs and process State Supplemental Agreements.
- Support Internal/External Audit Process, assisting management with gathering and providing supporting contract documentation to complete the audit by required deadline.
- Lead/Support Management by identifying departmental training needs within the Contract Team, scheduling training sessions, and providing applicable training materials and/or Work Instructions.
- Analyze current contract processes and identify process improvements that reduce waste, eliminate errors, increase productivity, and improve cycle times resulting in customer satisfaction.
- Actively manage trackers and support monthly/quarterly Contract Key Performance Indicators (KPIs) by ensuring all Contract Trackers and Contract Systems (Vistex, CRM, etc.) are updated by Service Level Agreements (SLAs) to ensure accuracy and completeness of KPIs.
- Demonstrate Leadership Skills that encompass Open Communication and Feedback, Critical Thinking, Creativity, Positivity, Flexibility, Conflict Resolution, and Reliability.
- Lead or Support Special Projects communicated by management.
- Leverage contract and customer templates.
- Complete quarterly accomplishment report based on the AD template and submit to the AD.
- Cross-train for other Contracts Department duties as needed.
- Be a positive influence to foster a culture of collaboration, accountability, and continuous improvement within the Commercial Operations function.
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