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Operations Supervisor

2 months ago

Centennial Colorado, United States NBCUniversal Full time
Job Description

Job Summary:

NBCUniversal is seeking a highly skilled Operations Supervisor to join our Technical Operations team. As an Operations Supervisor, you will be responsible for managing daily operations and driving reliability within the Local Distribution Operation, supporting 60+ streams of owned and operated stations and subchannels in a fast-paced, multichannel on-air operations environment.

Key Responsibilities:

  • Manage daily operations and drive reliability within the Local Distribution Operation, supporting 60+ streams of owned and operated stations and subchannels in a fast-paced, multichannel on-air operations environment and maintain 99.999% on-air availability and reliability for all channel origination
  • Lead and support on-going training for a team of Master Control Operators; provide clear direction and guidance for the execution of all master control functions including commercial integration, manipulations and edits to the on-air playlists, and live event execution.
  • Create new SOPs and operational guidelines and train others in these SOPs, issue resolution, and recovery as needed.
  • Researching and documentation of on-air or potential on-air discrepancies- providing detailed write-ups of occurrences resulting in potential outages
  • Facilitate day-of-air changes across multiple departments including Sales, Traffic, Programming, Promotions, and News Operations
  • Deliver exceptional customer service to local (owned and operated) station partners with an unwavering desire to fulfill customers' needs.
  • Develop a deep knowledge of the operation's technical architecture and on-air systems.
  • Resolve issues quickly and effectively to prevent on-air discrepancies- De-escalating issues cross functionally (production, local station teams, traffic, engineers, etc.) in real-time.
  • Manage the end-to-end execution of all live events (Today Show, Saturday Night Live, NFL, Olympics, Debates) including preparation, in-event execution, and off-air adjustments.
  • Actively participate in the operation's change control procedures by approving and maintaining awareness of all on-air maintenances and by managing critical components of maintenance operating procedures.
  • Perform live event transmission tasks including booking feeds and faxing in incoming signals.

Requirements:

  • Deep knowledge of broadcast operations and technical architecture
  • Excellent leadership and communication skills
  • Ability to work in a fast-paced, dynamic environment
  • Strong problem-solving and analytical skills
  • Ability to work effectively in a team environment