Immunological Service Support Specialist
1 week ago
Company Overview:
Medgene Labs is a leading immunological services provider, dedicated to helping veterinarians and livestock producers protect their animals with innovative products and services.
Job Summary:
We are seeking an Immunological Service Support Specialist to join our sales organization. The successful candidate will provide exceptional customer service, support the ISPRIME team, and work closely with field sales staff to ensure timely and accurate responses to customer inquiries.
Key Responsibilities:
- Stay up-to-date on new products, services, and policies by collaborating with management teams
- Work closely with field sales staff to secure product order details from customers and provide order tracking
- Develop and maintain accurate customer account records
- Make outgoing calls and emails to customers to provide timely updates on products and services as needed
- Understand and support quality, safety, and regulatory standards
- Record customer information and feedback
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Perform other duties as requested
Requirements:
- Excellent time management skills and ability to multi-task and prioritize work
- Attention to detail and problem-solving skills
- Excellent written and verbal communication skills
- Strong organizational and planning skills
- Proficient in MS Office
- Knowledge of data and administrative management practices and procedures
- Knowledge of clerical practices and procedures
Preferred Qualifications:
- Knowledge or experience in animal care/husbandry/health
- Bachelor's degree in animal or science-related field
Estimated Salary Range: $50,000 - $65,000 per annum, based on industry standards and location.
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