Automotive Operations Coordinator

3 weeks ago


Gloucester, Massachusetts, United States Sudbay Automotive Full time
Job Description

Sudbay Automotive is seeking a highly skilled Automotive Operations Coordinator to lead our team with expertise and provide exceptional customer service.

Key Responsibilities
  1. Prioritize and deliver prompt, courteous, and effective service to our customers, promoting a positive dealership experience.
  2. Effectively communicate with technicians and customers, ensuring seamless interactions.
  3. Take ownership of customers' experiences by completing additional assignments and maintaining high-quality service standards.
  4. Distribute work efficiently among technicians and prioritize required services to meet deadlines.
  5. Foster strong relationships with customers, providing exceptional support and addressing concerns promptly.
  6. Provide concierge-level support for owner inquiries, ensuring clear communication and resolving issues promptly.
  7. Build lasting relationships with customers through quality interactions and follow-up activities.
Essential Skills and Qualifications
  • Strong technical knowledge of the automotive industry.
  • Demonstrated ability to manage and lead teams effectively.
  • Excellent communication and interpersonal skills for interacting with customers and colleagues.
  • Organized and proactive approach to problem-solving and task management.
Compensation and Benefits

Sudbay Automotive offers a competitive salary range of $60,000 - $80,000 annually, depending on experience, plus opportunities for growth and professional development. We are an equal opportunity employer and welcome applications from diverse candidates.



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