Emergency Response Specialist

1 week ago


Phoenix, Arizona, United States AMR Full time

At AMR, we are committed to providing exceptional emergency medical services and making a meaningful difference in our community. As an Emergency Response Specialist, you will play a critical role in ensuring timely and effective responses to emergency situations.

Salary: $19.50 per hour, with opportunities for bonuses up to $1,500 after 9 months of service.

About the Job

As a first responder, you will be responsible for processing emergency calls, dispatching ambulances and fire engines, and providing real-time care and assistance to those in need. Each day is different, full of new challenges and experiences that require critical thinking, strong communication skills, and a commitment to excellence.

Responsibilities:
  • Process emergency and non-emergency calls to determine the type of assistance needed and ensure timely dispatch of resources.
  • Maintain high standards of accountability, professionalism, and customer service while demonstrating excellent care and response times.
  • Provide medical dispatch instructions in accordance with International Academy of Emergency Dispatch standards.
  • Track and enter data for emergency and non-emergency calls using a computer-aided dispatch system.
  • Dispatch appropriate resources, such as fire trucks and ambulances, to members of the community in need of assistance.
Qualifications:
  • High school diploma or equivalent required.
  • Minimum 1 year of experience in emergency dispatch, medical, or telecommunications, or 2 years of high-demand customer service experience.
  • Strong reading comprehension and writing skills in English.
  • Ability to communicate clearly on the radio and telephone.
  • Accurate record-keeping, transmission, and reporting skills.
  • Ability to manage multiple tasks simultaneously.
  • Strong typing and data entry skills.
Why Choose AMR?

AMR is part of Global Medical Response's family of solutions, delivering compassionate, quality medical care in emergency and patient relocation services. Our values are at the core of our services, and we offer comprehensive benefit options for our employees. As an Equal Opportunity Employer, we support veterans and provide reasonable accommodations for individuals with disabilities.



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