Service Delivery Manager

3 weeks ago


Salisbury, Maryland, United States Signs by Tomorrow, Salisbury Full time
About the Role

We are seeking a highly motivated Service Delivery Manager to join our team at Signs by Tomorrow, Salisbury. The successful candidate will be responsible for delivering exceptional customer service, supporting clients through both inbound and outbound calls, and meticulously recording project details while preparing orders for the production team.

The ideal candidate will have 3-5 years of business-to-business sales support and/or customer service experience, with proficiency in MS Office Suite and knowledge of sign industry substrates, media, products. They will also possess excellent time management, project management skills for multiple projects, deadlines, and orders.

Key Responsibilities:

  • Manage lead tracking and distribution among sales team members
  • Conduct follow-up calls on ongoing marketing initiatives
  • Maintain and update customer database, orders, projects, and contact information
  • Manage lead sources including internal sources and external programs; surveys, marketing campaigns, websites, social media
  • Provide project management guidance and direction

Requirements:

  • 3-5 years of business-to-business sales support and/or customer service experience
  • Proficiency in MS Office Suite
  • Knowledge of sign industry substrates, media, products
  • Excellent time management, project management skills for multiple projects, deadlines, and orders

What We Offer:

  • $40,000 - $60,000 yearly salary
  • Competitive benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment

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