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Senior Desktop Support Specialist

2 months ago

Indian Head, Maryland, United States Leidos Full time
Job Summary

Leidos is seeking a highly skilled Senior Desktop Support Technician to join our Field Services team in Indian Head, MD. As a key member of our team, you will provide direct desk-side support to our customers, troubleshooting and repairing IT devices.

Key Responsibilities
  • Assist junior technicians in resolving complex issues
  • Manage the resolution of customer tickets according to established Service Level Requirements (SLRs)
  • Serve as backup to the Site Operations Lead
Requirements
  • US Citizen
  • DoD Secret Clearance
  • HS diploma with 5+ years of prior relevant experience
  • Valid DoD 8570 IAT Level II: Security+ or higher Certification
  • Must demonstrated expertise in IT Enterprise Operations
  • Experience with Microsoft Windows OS, version 10
  • Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software
  • Basic network troubleshooting skills
  • Excellent customer service skills
  • Excellent oral and written communication skills
  • Must be able to lift and carry 50 lbs for up to a 100 feet at a time; must be able to lift 25 lbs vertically using ladders
  • Must be able to work in confined spaces, such as raised floors or communications closets; must be able to work in noisy environments, such as data centers and operations centers; must be able to stand or sit for 8 hours at a time
  • Must be able to utilize basic hand tools such as screwdrivers and wrenches while rack mounting active and passive equipment using small screws and brackets
  • Must have normal color vision to identify different colors of wires and cables; must have correctable vision to 20/20 or better so you can see objects and information displayed in schematics, test equipment, and computer monitors; must have depth perception to be able to judge distance between objects to work safely on ladders and in confined spaces; must be able to use and read digital test equipment such as OTDR (optical time-domain reflectometer)
  • Must be able to drive personal or corporate vehicle (depending on availability) to different locations to work on projects and troubleshoot; valid state license required
Preferred Qualifications
  • Organized and detail-oriented
  • Strong leadership skills
  • Self-motivated/ self-directing
  • Strong collaboration, prioritization, and adaptability skills required. Relationship building
  • Ability to manage and prioritize own work, and that of their team
  • Independent decision making
  • Analytical thinking; thinking out of the box
  • Ability to effectively communicate with all organizational levels (SME to Senior Management)
  • Ability to analyze problems at various levels (e.g. detail level, overall organizational impact, etc.)
Pay and Benefits

$75,000.00

SMIT-NMCI