Customer Success Senior Business Analyst
1 day ago
Overview:
The Sales Operations Sr. Analyst role is centered on optimizing and leveraging sales enablement tools within Employee Benefits Solutions (EBS). This position collaborates with Sales Enablement and Enterprise Technology to address issue resolution, project work, enhancement requests, and CRM data integrity for EBS.
Key Responsibilities:
- Serve as the primary contact for sales enablement reports development, modification, distribution, and storage.
- Perform data quality audits to ensure accuracy of field usage and output.
- Execute internal reporting requests from EBS leaders and teams.
- Maintain data integrity within CRM tool, contact information, account and opportunity field management, etc.
- Execute initial qualification and setup of incoming RFPs for new sales, cross-sales, and renewals across product lines.
- Collaborate with internal stakeholders and external channel partners.
- Provide pre-sale marketing support via Salesforce data collection and distribution.
- Onboard new hires and train existing associates on EBS's instance of sales enablement tools, enhancements, and expectations.
- Develop and standardize onboarding and training materials.
Requirements:
- Demonstrated knowledge of sales concepts and planning strategies.
- Success in supporting client and channel partner relationships.
- Excellent written, verbal, and presentation skills.
- Comfortable providing internal training and collaboration with cross-functional teams.
- Strong organization, time management, and planning skills to manage multiple priorities, meet established deadlines, work under pressure, and handle diverse requests.
- Ability to analyze data across sources and share insights.
- Robust relationship building skills to effectively collaborate and drive results.
Benefits:
- A comprehensive range of benefits designed to enhance your professional growth, well-being, and work-life balance.
- Paid time off, including a prorated bank of personal days and vacation time during the first year of hire.
- Flexible leave programs for parental leave, caregiver leave for family members, bereavement, and military leave.
- A company-funded pension plan and 401(k) retirement plan with a 5% company contribution tied to performance.
- Medical, dental, and vision coverage for associates and their eligible family members.
- Volunteer time and a dollar-for-dollar matching gift program.
Compensation:$56,000 - $103,000 per annum based on location and experience.
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