Senior Technology Solutions Specialist

1 day ago


Burnsville, Minnesota, United States Best Buy Full time
Job Description

The Senior Technology Solutions Specialist identifies and offers technology-related solution-based recommendations to solve customer needs and ensure that no customer is left unserved. They create and maintain a supportive environment for customers by asking the right questions, listening carefully, taking detailed notes, and partnering with other team members.

Key Responsibilities:
  • Deliver a world-class customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.
  • Understand the importance of the customer experience when performing diagnostic discoveries, making recommendations, and protecting customer devices both in-person and over the phone.
  • Establish consistent rhythms for timely follow-up and ensure deliverables are met or exceeded.
  • Partner with other team members to ensure consistent and accurate documentation of customer requests and repairs.

This role requires strong technical abilities, a passion for technology, and excellent communication skills to create positive customer interactions by solving various software and hardware issues. In this fast-paced environment, you will be required to prioritize and multi-task effectively.



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