Pest Management Technician
7 days ago
The Commercial Pest Control Technician (Route Manager) is a key member of our team at Sprague Pest Solutions. This role is responsible for managing a dedicated route of commercial clients, providing pest control and inspection services according to established standards for timeliness and quality.
Key Responsibilities- Client Management: Develop and maintain cordial professional relationships with clients to fully understand their unique business challenges, offer knowledgeable guidance, recommend actions, and solve a wide variety of pest management problems.
- Pest Control Services: Participate in training and certification programs, then apply knowledge to locate, identify, destroy, control, and repel pests.
- Problem-Solving: Partner with client and technical specialists to solve complicated pest problems.
- Communication: Provide proactive, knowledgeable guidance to customers, effectively communicating options and recommendations for managing new or complex pest problems.
- Service Delivery: Provide uncompromising service, aiming to exceed client expectations in every interaction.
- Equipment Management: Set up, monitor, and tear down equipment for new installations and specialized treatments.
- Client Support: Respond quickly and professionally to client complaints and service requests.
- Scheduling: Work a flexible schedule as needed to meet client expectations, managing schedule and route to address urgent and unscheduled services in a timely manner.
- Vehicle Maintenance: Drive and maintain a clean, safe, and well-organized company service vehicle according to Sprague and DOT standards.
- Inventory Management: Maintain proper inventory of tools, equipment, and materials in company vehicle.
- Business Development: Seek out opportunities to grow accounts and branch sales by asking for referrals, speaking with clients about add-on services, products and equipment, and logging leads for the sales team.
- Education: High school diploma or equivalent.
- Experience: 2+ years in route sales, merchandising, dispatching, or logistics.
- Skills: Ability to communicate effectively verbally and in writing with customers, peers, and managers; ability to set priorities and manage time to accomplish work goals according to quality standards and deadlines; ability to adapt quickly and work effectively in varying environments and job site conditions; attention to detail and ability to recognize and correct errors and inconsistencies; ability to navigate conflict, recommend options, and facilitate solutions that best serve the client and the company's objectives and values.
- Travel: Ability to travel overnight 3 nights per month.
$21-26/hour (depending on experience) plus performance bonus and commission.
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