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Customer Service Agent for International Airlines

2 months ago

Honolulu, Hawaii, United States Hallmark Aviation Services Full time
Job Opportunity at Hallmark Aviation Services

We are seeking highly skilled and customer-focused individuals to join our team as Customer Service Representatives. As a key member of our airport operations team, you will be responsible for providing exceptional service to our international airline clients and their passengers.

Key Responsibilities:
  • Customer Service: Deliver high-quality customer service to passengers and crew members, ensuring a positive experience at our airport locations.
  • Operational Support: Assist with daily airport operations, including ticket counter, lobby area, gate functions, customs, and arrivals.
  • Communication: Effectively communicate with passengers, crew members, and airport staff to resolve issues and ensure smooth operations.
  • Problem-Solving: Utilize problem-solving skills to resolve issues related to flight activity, ensuring on-time departures.
  • Administrative Tasks: Perform administrative tasks, including cash handling, manifests, and labeling.
Requirements:
  • Education: High school diploma or equivalent required.
  • Language Skills: English proficiency required; bilingual speakers preferred.
  • Math Skills: Basic math skills, including addition, subtraction, division, and multiplication.
  • Computer Literacy: Proficient in using computers and software applications.
  • Physical Demands: Ability to stand, bend, squat, reach, grasp, and lift items up to 70 pounds.
  • Cognitive Abilities: Strong reading comprehension and ability to follow instructions, policies, and procedures.