Airline Customer Service Representative

2 months ago


Honolulu, Hawaii, United States Hallmark Aviation Services Full time

Job Summary

Hallmark Aviation Services is seeking highly skilled and customer-focused individuals to join our team as Customer Service Agents. As a key member of our airport operations team, you will be responsible for providing exceptional service to our international airline clients at Honolulu International Airport.

Key Responsibilities

  • Deliver high-quality customer service to passengers and crew members
  • Perform a variety of duties, including ticketing, baggage handling, and gate operations
  • Resolve issues related to flight schedules, cancellations, and delays
  • Operate jet bridges and other airport equipment
  • Handle cash transactions, manifests, and labeling

Requirements

  • High school diploma or equivalent required
  • English proficiency and ability to communicate effectively
  • Basic math skills and computer literacy
  • Ability to stand for long periods, lift up to 70 pounds, and work in a fast-paced environment
  • Reading and comprehension skills to understand reference materials and policies

Preferred Qualifications

  • Bilingual or multilingual skills
  • Previous customer service or aviation experience


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