Airline Customer Service Representative
2 months ago
Job Summary
Hallmark Aviation Services is seeking highly skilled and customer-focused individuals to join our team as Customer Service Agents. As a key member of our airport operations team, you will be responsible for providing exceptional service to our international airline clients at Honolulu International Airport.
Key Responsibilities
- Deliver high-quality customer service to passengers and crew members
- Perform a variety of duties, including ticketing, baggage handling, and gate operations
- Resolve issues related to flight schedules, cancellations, and delays
- Operate jet bridges and other airport equipment
- Handle cash transactions, manifests, and labeling
Requirements
- High school diploma or equivalent required
- English proficiency and ability to communicate effectively
- Basic math skills and computer literacy
- Ability to stand for long periods, lift up to 70 pounds, and work in a fast-paced environment
- Reading and comprehension skills to understand reference materials and policies
Preferred Qualifications
- Bilingual or multilingual skills
- Previous customer service or aviation experience
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