Order Management Specialist III

4 weeks ago

Waukesha, Wisconsin, United States Axelon Services Corporation Full time
Job Description

This Order Management Specialist/Imaging role is responsible for ensuring order quality, order integrity, and contract compliance from entry through to cash collection. The successful candidate will work collaboratively with our shared service team members to process Change Order Management processes effectively, efficiently, and compliantly to standard work and contract.

Key Responsibilities:
  • Plan and proactively support the entire process of fulfilling a purchase contract from Order Entry to Cash Collection to ensure that contractual requirements and business compliance requirements are met.
  • Establish and maintain communication with the appropriate individuals in the field locations and headquarters locations throughout the process, along with all others necessary to ensure timely order management.
  • Oversee Order Entry processes, including quotation review, pricing validation, and contract documentation verification, per standard work, as necessary to meet business contract rules and requirements.
  • Work collaboratively with our shared service team members processing Change Order Management processes effectively, efficiently, and compliantly to standard work and contract.
  • Optimize Sales transfers. Assist in the resolution of Accounts Receivable cash collection issues and disputes on assigned orders.
  • Drive continuous process improvements, leveraging shared service support where appropriate.
Requirements:
  • Bachelor's degree is preferred, or
  • Associate's degree with 5 years of experience, or
  • High School Diploma with 15 years of experience
Desired Characteristics:
  • Ability to work in a fast-paced environment.
  • Able to prioritize work and multi-task.
  • Proactively follow up on open issues, with strong critical thinking and communication skills.
  • Basic accounting skills and attention to detail.
  • Current or previous experience in a project management, customer relations or order management role.
  • Previous experience supporting a Sales or Service team.
  • Proven ability to build relationships with remote colleagues.
  • Demonstrated aptitude and success in fostering solid, value-based relationships with internal and external customers.

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