Senior Thermal Solutions Manager

3 weeks ago

GondrecourtleChâteau, Grand Est, United States Vertiv Full time
Job Summary

The Sr. Technical Manager, Thermal Strategic Accounts is responsible for maintaining thermal technical support on customer projects/schedules, identifying and managing risks, scope of work and budget. This role ensures that operational teams and contractors have a clear understanding of client requirements.

Key Responsibilities
  • Manage a select list of GSA customer accounts.
  • Support account plans to achieve both long and short-term operational and customer objectives for their data center Thermal requirements.
  • Support Thermal equipment selections and architecture.
  • Monitor Commissioning and IST topics/issues that need to be resolved in a timely manner.
  • Assist in resolving any field application issues.
  • Provide regular updates with assigned customers on Vertiv's Thermal solutions and provide competitive advantages with Vertiv solutions.
  • Support and engage with the customers and their supporting consulting engineers on the thermal strategy to meet future market needs to keep Vertiv solutions in play.
  • Be considered the Expert in Thermal solutions and become the "Trusted Advisor" to the customer.
  • Support Customer Factory Acceptance Testing.
  • Support development and review of commissioning scripts and development or modification of SOO documents.
  • Become the technical interface with Service, Engineering and Offering Management for product improvements or resolution.
  • Provide support for First of Kind Solutions to make sure they execute at the customer flawlessly.
  • Assist sales as required with configurations for assigned accounts; occasionally, driving this activity as required within levels of authority.
  • Reviews project documentation such as reports, customer required documentation, updated drawings, etc. for consistency, accuracy, completeness, technical compliance, etc. within the account/contract requirements.
Requirements
  • 7-10 years of experience.
  • Excellent communication skills, both written and verbal.
  • Knowledge of Thermal solutions and how they are applied in a data center environment.
  • Excellent customer service skills.
  • Excellent organizational, analytical, and interpersonal skills.
  • Ability to work and multi-task in a fast-paced environment.
  • Service industry experience required with knowledge of Thermal systems, critical space environments, service products, and clients.
  • Ability to work in a matrix management environment.
  • Strong computer skills including editing, formatting, and using templates in all Microsoft Office programs, use of internet for standards/products/manufacturer research, and operation of computer-controlled test equipment.
  • A high degree of creative ability and independent judgment.
  • The ability to think and act strategically, utilizing account plans to set specific account objectives.
  • Ability to take after hours call during nights, weekends, and holidays.
Education

Bachelor's degree in business or engineering, mechanical engineering preferred or 10 yrs experience in data center infrastructure design.

About Vertiv

Vertiv is a global leader in mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. We offer the stability of a global leader in a growing industry and the opportunity of a startup.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

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