Front Office Operations Manager
4 days ago
**Job Title:** Front Office Operations Manager
**Estimated Salary:** $45,000 - $65,000 per year
Gulph Creek Hotels is seeking a highly skilled and experienced Front Office Operations Manager to lead our Front Desk team. The successful candidate will be responsible for ensuring the success of our Front Office operations, maintaining high levels of guest satisfaction, and upholding our brand standards.
**Key Responsibilities:**
- Maintain a positive and professional demeanor at all times, setting an example for staff to follow
- Demonstrate a commitment to guest service, responding promptly to guests' needs and ensuring their satisfaction
- Develop and implement added-value customer service programs to enhance the guest experience
- Empower hotel staff to deliver exceptional guest service by providing training and support
- Meet or exceed guest satisfaction measures and ensure hotel standards and services contribute to consistent guest service
**Requirements:**
- High School diploma or equivalent, plus 3-5 years of Front Desk/Guest Service supervisory experience
- Ability to read, write, and speak English fluently
- Effective communication and interpersonal skills
- Strong problem-solving and analytical skills
- Able to work effectively in a fast-paced environment
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