Customer Service and Operations Manager for Cafe

1 week ago


Storrs, Connecticut, United States Barnes & Noble Education, Inc. Full time

Overview

Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide, offering a unique retail environment focused on delivering essential educational content, tools, and merchandise within a dynamic retail setting.

Job Summary

We are seeking a resourceful and driven individual to work varying or set schedules on a weekly basis year-round as a part-time Supervisor in our BNC Starbucks Licensee Cafe. As a Supervisor, you will provide assistance to the management team, have oversight for team members within the cafe or store, greet customers, and increase customer loyalty while preparing drinks and food in a fast-paced academic environment.

Responsibilities

  • Support the management team and be a resource for all departments
  • Model exceptional customer service and drive sales
  • Train and oversee the daily work activity of team members in the Cafe
  • Maintain a working knowledge of all cafe operations and assist in the preparation and serving of hot and cold food and drinks
  • Help resolve customer issues and complaints and escalate to manager when necessary
  • Operate equipment, troubleshoot breakdowns, maintain supplies, and perform preventive maintenance
  • Maintain a safe and healthy work environment by following cleaning, sanitation, and operational standards
  • Replenish customer service stations, order/receive supplies or products, and take out trash
  • Assist with processing sales transactions

Qualifications

  • Customer service experience in a retail or restaurant environment
  • Prior supervisor or manager experience
  • High-energy, friendly personality with strong communication skills
  • Excellent customer service and communication skills needed
  • Strong interpersonal, communication, organizational, and problem-solving skills
  • Basic reading, writing, and accounting skills required
  • Ability to work a flexible schedule including evenings, weekends, and holidays

Benefits

  • Get paid sooner: Daily Pay earned wage access available to all store employees
  • Employee Discount
  • Paid sick time (accrued based on time worked)
  • Eligibility to participate in a 401(k) (after completing 1000 hours worked in a 12-month period)
  • Commuter Benefits

Salary

The estimated hourly salary range is $17.75 per hour.



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