Customer Service and Operations Manager for Cafe
1 week ago
Overview
Barnes & Noble College is a retail partner for nearly 800 colleges and universities nationwide, offering a unique retail environment focused on delivering essential educational content, tools, and merchandise within a dynamic retail setting.
Job Summary
We are seeking a resourceful and driven individual to work varying or set schedules on a weekly basis year-round as a part-time Supervisor in our BNC Starbucks Licensee Cafe. As a Supervisor, you will provide assistance to the management team, have oversight for team members within the cafe or store, greet customers, and increase customer loyalty while preparing drinks and food in a fast-paced academic environment.
Responsibilities
- Support the management team and be a resource for all departments
- Model exceptional customer service and drive sales
- Train and oversee the daily work activity of team members in the Cafe
- Maintain a working knowledge of all cafe operations and assist in the preparation and serving of hot and cold food and drinks
- Help resolve customer issues and complaints and escalate to manager when necessary
- Operate equipment, troubleshoot breakdowns, maintain supplies, and perform preventive maintenance
- Maintain a safe and healthy work environment by following cleaning, sanitation, and operational standards
- Replenish customer service stations, order/receive supplies or products, and take out trash
- Assist with processing sales transactions
Qualifications
- Customer service experience in a retail or restaurant environment
- Prior supervisor or manager experience
- High-energy, friendly personality with strong communication skills
- Excellent customer service and communication skills needed
- Strong interpersonal, communication, organizational, and problem-solving skills
- Basic reading, writing, and accounting skills required
- Ability to work a flexible schedule including evenings, weekends, and holidays
Benefits
- Get paid sooner: Daily Pay earned wage access available to all store employees
- Employee Discount
- Paid sick time (accrued based on time worked)
- Eligibility to participate in a 401(k) (after completing 1000 hours worked in a 12-month period)
- Commuter Benefits
Salary
The estimated hourly salary range is $17.75 per hour.
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