Lounge Service Attendant

2 weeks ago


Asheville, North Carolina, United States The Biltmore Company Full time

Lounge Server - Flex

Job Category: Lodging Food Beverage

Requisition Number: INNLO07159

Job Overview

The Lounge Server plays a crucial role in providing exceptional service to guests in the Bar and Lounge areas. This position involves welcoming guests, taking their orders, and efficiently processing them through the POS system. The server is also tasked with coordinating food and beverage service while ensuring seamless communication with both front and back of house staff to deliver an outstanding experience that surpasses guest expectations.

Key Responsibilities

  1. Greet guests warmly in the Lounge.
  2. Utilize product knowledge and suggestive selling techniques to take orders.
  3. Accurately enter orders into the POS system.
  4. Provide guests with fresh snacks and cocktail napkins, replenishing as needed.
  5. Serve food and beverages promptly and courteously, adhering to established standards.
  6. Ensure guests have the necessary silverware and condiments for their orders.
  7. Efficiently clear away dirty glassware and china.
  8. Present guest checks and process payments accurately.
  9. Maintain cleanliness at tables, keeping them free of debris.
  10. Anticipate guest needs and respond promptly to maintain positive relations.
  11. Address and resolve guest complaints to ensure satisfaction.
  12. Uphold Forbes and Lodging standards consistently.

Job Knowledge

  1. Maintain comprehensive knowledge of all liquor brands, beers, and non-alcoholic selections.
  2. Understand all recipe, glassware, and garnish standards.
  3. Be familiar with the characteristics and descriptions of wines and champagnes offered.
  4. Know the hours of operation, Tea Service, and entertainment options.
  5. Be aware of all menu items, including prices, preparation methods, major ingredients, and quality standards.
  6. Understand the operation of POS and manual systems.
  7. Comply with all service procedures, established standards, and company policies.
  8. Adhere to state liquor regulations, particularly those regarding service to minors and intoxicated persons.
  9. Be knowledgeable about all Inn services, Biltmore Estate activities, and special events to accurately respond to guest inquiries.

Physical Requirements

Ability to lift, carry, push, and pull weights ranging from 25 to 50 pounds. Must be capable of lifting and carrying items on a large serving tray above shoulder level with one hand. Endurance for various physical movements throughout the work shift is necessary, along with the ability to work in environments with variable temperature conditions and noise levels.

Schedule

Work hours may vary, typically from 3 PM to 11 PM.


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